This research note applies the Cost-to-Serve cost management approach to identify opportunities for controlling expenses in the network and telephony services area. Coverage includes:
- Guidance on when this service area is a strong cost management candidate for the organization.
- Description of specific cost-reduction measures that can be achieved, according to varying time frames.
- Case studies that provide real-life insight into experiences with these cost-reduction techniques.
The network and telephony services area offers several concrete opportunities for both immediate and long-term expense management.