Deliver Maximum Value with Limited Staff

The number of staff available to small and mid-sized IT groups is never enough to meet all of the requests made by the organization.
IT must juggle resources among projects and smaller demands for service, with limited business support for prioritization or awareness of the implications of their demands.
This solution set will help IT make better decisions as to which initiatives should get priority support.

Our Advice

Critical Insight

To achieve effective demand management, IT must have a number of processes in place:

Executive management involvement in planning and priority-setting.
Guidelines for how requests are to be prioritized.
High control over what priorities staff set for their own work.

Impact and Result

Ensure that the high priority projects and requests get staffing priority rather than those that are less important.
Improve the utilization (and productivity) of staff through better control of commitments and availability.
Enable users to plan more accurately by improving transparency into IT activities.

Deliver Maximum Value with Limited Staff Research & Tools

1. Prioritize the service requests that are the most valuable to the organization

Do the work that really counts for the organization.

2. Provide guidelines for how requests are approved and prioritized

Manage expectations for which requests get higher priority.

3. Assess the adequacy of IT staff planning and prioritization processes in place

Improve IT's ability to focus on completing high priority initiatives.

4. Track who is allocated to which request or project and who is available for new assignments

Assign staff to address high priority requirements.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Table of Contents

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You can start as early as tomorrow morning. Our analysts will explain the process during your first call.

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Author

Andy Woyzbun

Search Code: 18424
Last Revised: March 29, 2010

TAGS:

planning, demand, demand management, resource allocation, allocation, staff allocation, IT demand management, staff planning