As hybrid and fully remote work cements itself as a mainstay of modern society, end user computing devices are increasingly core enablers of productivity and value. Managing these devices effectively across the enterprise demands a digital workplace strategy based on understanding the users and the use cases behind the devices – and ensuring IT has a support plan to manage those devices safely and efficiently. Use this blueprint to take a holistic approach to enterprise device management, enabling user productivity while ensuring organizational security.

Technology enables many functions that were exponentially more difficult in the past, but it has little value without a person driving it. A modern device management strategy must consider what devices are being used online, as well as how, when, and why they’re being leveraged. Understanding the people and use cases behind all organizational devices will help ensure IT has a robust support plan to manage them safely and efficiently.

1. Focus on the needs of your organization over new technical capabilities.

Devices and device management are a means to the end of staff being productive and your organization to deliver value. Categorize user roles based on how they work to establish different enterprise personas with similar technical needs. Understand the pain points and desired gains for each persona to design a strategy aligned with your organization’s goals.

2. Policy makes perfect.

Security and privacy must be a core pillar of strong device management. With an increasing number of new devices available, more of these devices connecting to the internet, and different provisioning models available to different employees, clear policies on device entitlements and acceptable use are essential to minimize risk.

3. Support the whole lifecycle, not just adoption.

Providing users with devices that better meet their needs will improve their IT satisfaction, but this will plateau quickly without adequate technical support. Identify the most common incident and request tickets to identify opportunities to improve self-service and first contact resolution. Prioritize quick wins and high-value/high-effort improvements.

Use our step-by-step blueprint to transform your device management strategy, balancing user choice with risk and cost

Build a future-ready enterprise device management strategy and roadmap to set up your digital workspace and workforce for the future with our comprehensive methodology, templates, and tools. Use this robust framework to:

• Identify and research target enterprise device management capabilities, key organizational personas, and end user challenges.

• Document and define standard offerings and communicate options and requirements through clear policies.

• Develop a comprehensive roadmap, including initiatives and metrics, to successfully implement your strategy.