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Use this tool along with the Establish High-Value IT Performance Metrics blueprint and Info-Tech's IT Dashboards to customize your own dashboards, deliver a compelling...
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Use this tool to review commonly used KPIs for each practice area, select the KPIs you will use in the IT Management Dashboard, and keep track of action items that result...
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Tool will help you scope out good candidate teams.
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This tool is an organizer to track the responses you receive, and a presentation tool should a meeting be needed, and contains three parts: Email Feedback on Value...
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The TCO model created by Info-Tech Research Group provides organizations with a framework for managing IT costs at both a strategic level and a daily operational level....
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Recruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise...
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Assess your current quality management maturity.
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Use this template to form a standard quality review template that can be used to periodically review the performance of the quality initiatives in your key IT practice areas.
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Use this dashboard to track your quality management metrics.
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Use this tool to determine if your IT department is ready for the change associated with the quality management program.
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