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On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering...
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On October 21, 2020, Talkdesk demoed On the Go, the latest addition to its cloud-based contact center solution CX Cloud. On the Go is built for convenience and remote...
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On October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one’s organization...
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Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...
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On August 6, 2020, Info-Tech briefed with Uniphore, a rapidly growing AI-enabled conversational service automation platform. This note outlines Uniphores’ two SaaS...
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As Zoom approaches the end of its 90 day moratorium on enhancements to focus on security, the company names Jason Lee, SalesForce’s former SVP of Security Operations, as...
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How can online event organizers recreate the networking and social components that make up an essential part of the in-person conference experience? This is one of the...
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Some virtual event platforms, such as vFairs, can represent a client’s online event as a 3D environment that replicates familiar sights, such as a convention center lobby...
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If you’ve been working remotely during the pandemic, chances are you’re doing a lot of videoconferences with a poor-quality laptop webcam. If you own a Canon camera and...
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With an update that makes it easier for new and existing users to jump into a meeting, Cisco’s Webex is looking to address one of the few areas where it’s not rated at...
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