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The decision has finally been made to replace your ancient phone system. This is a more challenging project than it may initially seem. Read on to explore effective...
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Apple is enforcing a clause in its App Store terms of service that will result in the ban of templated apps. Be prepared to focus on an improved mobile browsing...
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This template will help you put together a repository of the information necessary to complete a proof-of-concept project and present it to executives for approval and...
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Before you implement Alexa for Business, make sure that it’s set up to actually save the end user time, instead of causing them more hassle.
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Cloud backup isn’t just about finding an offsite repository for on-premises backups. Backup software vendors know that increasingly you will need to backup data that is...
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Oracle has been late to arrive to the “cloud wars” where Amazon.com (AMZN), Microsoft (MSFT), IBM (IBM), and Google (GOOG) have dominated both on the balance sheet and in...
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Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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Use this tool to estimate the cost of repeatable infrastructure services.
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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.
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Use this template to develop the first iteration of your service delivery process.
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