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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer...
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In this storyboard, we have compared the partner program of the top three cloud service providers (AWS, Microsoft, Google), helping IT service providers to choose the...
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Use this poster as a visual aid to guide users toward the best communication channel for different message types.
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Identify your organization's key meeting challenges and best practices to fix them.
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Hybrid, virtual, or in person – set meeting best practices that support your desired meeting norms. Begin to run better meetings by identifying your meetings' current...
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Meetings are hard enough when everyone is in person, never mind when they're virtual or hybrid meetings.
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The pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. You have an opportunity...
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On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer...
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Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall...
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