Infrastructure & Operations

Briefing: Cisco’s Webex Room Navigator

On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the...

Lesson Learned From an Interview: AIOps Is Not Just About Tools

In this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing...

RTView Niches in Middleware Monitoring

RTView offers a middleware monitoring solution. This solution brings much-needed observability to complex technology stacks.

Morpheus Leads the Shift from Cloud Management Platform to Hybrid Cloud Application Orchestration with Its 5.0 Release

The Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to...

Twilio Reports Large Growth at 2020 Investor Day

On October 1, Twilio – a cloud-based communications platform – held its Investor Day for 2020. Twilio reported positive growth across all segments of the organization,...

Shared Services Implementation Roadmap Tool

Use this tool to identify and prioritize tasks that you need to complete for implementing shared services.

Implement Infrastructure Shared Services – Phase 3: Plan the Transition

This phase will help you establish a clear shared services roadmap for each task, define a timeline and ownership, and build a plan to communicate the changes to key...

Implement Infrastructure Shared Services – Phase 2: Choose the Right Path

This phase will walk you through a procedure to select the best model that suits your organization's requirement for shared services.

Shared Services Implementation Executive Presentation

Leverage this template to create a communication deck to CXOs during and after implementing shared services.

Implement Infrastructure Shared Services – Phase 1: Conduct Gap Analysis

This phase will help you identify your key drivers for shared services, determine the feasibility to move into shared services and discover challenges for such transition.
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