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Building up business continuity capabilities is a marathon; most organizations don't have the resources to mitigate all risks immediately.
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At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
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Enterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth...
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On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations,...
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On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the...
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Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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