Storyboard
Topics
Effectively Recognize IT Employees – Phase 2: Design the Recognition ProgramThis phase of the blueprint will help you to develop the structure and processes to enable effective recognition in your IT organization. |
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Effectively Recognize IT Employees – Phase 3: Implement the Recognition ProgramThe final phase of the blueprint will provide all the steps needed to rapidly build and roll out a recognition action and sustainment plan, including training managers to... |
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Improve Service Desk Ticket Intake – Phases 1-3This storyboard will help you identify opportunities to provide quality and consistent customer service. |
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Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy. |
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Improve Service Desk Ticket Intake – Phase 2: Improve Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel. |
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Improve Service Desk Ticket Intake – Phase 3: Define Next StepsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phases 1-3This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 1: Understand Core IoT Use CasesAnalyze the scope of the IoT and the three most prominent enterprise use cases. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 2: Build the Business Case for IoT InitiativesDevelop and prioritize use cases for the IoT using Info-Tech’s IoT Initiative Framework. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 3: Present IoT Initiatives to StakeholdersPresent the IoT initiative to stakeholders and understand the way forward for the IoT initiative. |
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