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Use strategic management principles and a systematic approach to begin the baseline for a service recovery strategy while effectively kick-starting the strategy with the...
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Strengthen product management in your organization through effective executive leadership by focusing product teams on core capabilities and proper alignment. Develop a...
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This research provides a comprehensive framework to define a ESG reporting program to support your ESG goals and reporting requirements.
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This blueprint highlights that using Public Relations can significantly increase a product launch success.
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A step-by-step document that walks you through how to properly address information architecture.
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Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...
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Inspired by top-performing businesses and best practices, this Blueprint provides the guidance and tools needed to successfully build awareness and help businesses grow.
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Establish a right-sized and realistic approach to DR testing that delivers durable value to your organization.
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Read this report to address equity in technology for students in K-12 education.
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Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
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