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Selecting and implementing an ERP is the most expensive and time-consuming technology transformation an organization can undertake. Effectively plan for, select, and...
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Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
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This strategic foresight trends deep-dive report provides practical insights and a readiness checklist to help IT/OT leaders in utilities to plan any ICS modernization...
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Create a customized flexible work program based on the unique needs of IT employees to attract and retain talent.
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To truly accomplish the ideal "phygital" mobile app experience, operators must first understand the time and resources required to enable, develop, and maintain a mobile app.
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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This blueprint provides the steps necessary to build your own enterprise application implementation playbook that can be deployed and leveraged by your implementation teams.
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A guide to validate if the PMP is still valuable. It will also provide clarity related to the updated PMBOK 7th edition.
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Understand how IoT can provide value back to the business and what IoT applications currently exist, and analyze the specific applications through a value chain analysis...
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
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