Tools

ITSM Tool Training Schedule

Use the tool to create your new tool training roadmap.

Cloud Maturity Assessment

Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and Build.

Project RACI Chart

The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization...

Customer Service Business Process Shortlisting Tool

This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...

Customer Service Systems Strategy Tool

This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...

Customer Service Initiative Scoring and Roadmap

This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...

Public Health Solution Architectures for Enterprise Architects

Leverage an architected view of Public Health Practice business capabilities to realize measurable core function and essential services business outcomes and unlock...

Catalog of Resources for Public Health Practice

A comprehensive list of business-aligned health information management and health information technology solution sets including diagnostics, blueprints, workshops,...

Optimize Software Pricing in a Volatile Competitive Market Workbook

This workbook contains product pricing priorities, interviewee tracking, sample questions, and “critical” competitive information, which enables the price team to...

Readiness Assessment for Student Retention

Use this template to summarize the output of your interviews and assess whether IT can support the initiative.
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