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Use this tool to track a service provider's SLO attainments and credits.
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Use this tool to validate that required elements are contained within an SLA.
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This tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA.
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Use this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types.
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Read this Executive Brief to understand the challenges that IT leaders and contract administrators face when trying to understand the complex elements and components of...
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This project will provide an understanding of different types of SLAs, the required elements, and what they mean to your organization; how to identify meaningful service...
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Cybersecurity burnout is real. And it's going to be a problem for all of us
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US sanctions highlight conflict impact on global tech supply chain
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Automation is not the silver-bullet solution to your workforce productivity challenges. Optimization and automation must be used together to remove root-cause...
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This blueprint helps you develop a repeatable approach to understand your process challenges and to optimize and automate strategic business processes.
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