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3CX Inc.

3CX

Composite Score

9.0 /10

CX Score

9.2 /10

49 Reviews Write a Review

What is 3CX?

3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.

Company Details

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Awards & Recognition

3CX won the following awards in the Web and Video Conferencing - Midmarket category

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3CX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 3CX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3CX?

2% Negative

6% Neutral

92% Positive

Pros

Continually Improving Product
Respectful
Includes Product Enhancements
Reliable

Feature Ratings

Average 89

Video Conferencing

Audio Conferencing VoIP

Keyboard Mouse Control

File Transfer

Instant Messaging

Screen Share

Audio Conferencing Call in Bridge

Audio Controls

Facilitator Functions

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Average 88

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

3CX Reviews

James P.

Role: Information Technology
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Don't let the investment fool you, it really is th

Likeliness to Recommend

10 /10

What differentiates 3CX from other similar products?

Cost totally. You can't believe the cost difference between it and competing products. You can really find value with 3CX and have a very robust phone system.

What is your favorite aspect of this product?

Ease of management

What do you dislike most about this product?

Some features are a bit difficult to find in the structure of the menus.

What recommendations would you give to someone considering this product?

Do not throw this product out of consideration because it is 50% less than competing products. It is a very robust, usable product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Seth H.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Expensive and our staff does not use the features

Likeliness to Recommend

3 /10

What differentiates 3CX from other similar products?

I think there are lots of products similar

What is your favorite aspect of this product?

The app is really easy to use.

What do you dislike most about this product?

With so many platforms like microsoft teams, slack, and others, its tough to get people to use 3cx and office phones

What recommendations would you give to someone considering this product?

If people will use it, that's great.

Pros

Caring
Over Delivered
Reliable
Enables Productivity

Cons

Commodity Features
Less Effective Service
Less Performance Enhancing

Tyra R.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Good for the time being

Likeliness to Recommend

6 /10

What differentiates 3CX from other similar products?

The similarities to real phones, with voicemail.

What is your favorite aspect of this product?

The connection it provided for us working at home without company phones

What do you dislike most about this product?

Sometimes it crashed and dropped calls.

What recommendations would you give to someone considering this product?

To May it tailored to your companies practices as much as possible. Think it’s work in a customer service setting quite well.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

3CX

What is 3CX?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

3CX Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love 3CX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Instant Messaging Real-time, text-based communication between two or more people

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

3CX Reviews

James P.

Don't let the investment fool you, it really is th

Likeliness to Recommend

Pros

Seth H.

Expensive and our staff does not use the features

Likeliness to Recommend

Pros

Cons

Tyra R.

Good for the time being

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Keyboard Mouse Control

File Transfer

Instant Messaging

Screen Share

Audio Conferencing Call in Bridge

Audio Controls

Facilitator Functions

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support