What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Respectful
- Includes Product Enhancements
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Keyboard Mouse Control
File Transfer
Instant Messaging
Screen Share
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
3CX Reviews
Luiz H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Great product, easy to use and great support.
Likeliness to Recommend
What differentiates 3CX from other similar products?
What differentiates 3CX from other products I would say is how easy it is to use it, it's reliability and support.
What is your favorite aspect of this product?
My favorite aspect of 3CX is being able to call our customers at any time and have a great product that makes sure we can have a clean communication.
What do you dislike most about this product?
What I dislike the most about 3CX is that I am not able to control the sound of the ring and of the conversation apart from each other.
What recommendations would you give to someone considering this product?
I would recommend to get in touch with the company and make questions about your unique environment and make sure that 3CX can perfectly fit inside your business.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Respectful
Ankush V.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2023
3CX is a feature-rich, cost-effective IPPBX system
Likeliness to Recommend
What differentiates 3CX from other similar products?
3CX can be a popular choice for businesses seeking a feature-rich, flexible, and cost-effective unified communications solution. Its software-based approach, user-friendly interface, extensive features, integration capabilities, advanced mobility, and active community contribute to its appeal among organizations of various sizes.
What is your favorite aspect of this product?
Learning curve: While 3CX is relatively easy to manage, users with limited technical expertise may require some time to familiarize themselves with the system's administration console and configuration settings.
What do you dislike most about this product?
Hardware requirements for on-premises deployment: While 3CX is primarily a software-based solution, businesses considering an on-premises deployment need to ensure that their hardware meets the recommended specifications. This can involve additional costs if the existing infrastructure is not sufficient or needs upgrades.
What recommendations would you give to someone considering this product?
Start by assessing your organization's communication requirements. Consider factors such as the number of employees, expected call volumes, desired features, integration needs with existing systems (such as CRM), and scalability requirements. This evaluation will help you determine if 3CX aligns well with your specific needs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Michelle O.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2023
Great product, provides detailed reports
Likeliness to Recommend
What differentiates 3CX from other similar products?
With 3CX you can listen in on calls and pull specific reports
What is your favorite aspect of this product?
The reports part you’re able to narrow it down to the tiniest detail
What do you dislike most about this product?
Sometimes you have to put a country code for a number to go through each time
What recommendations would you give to someone considering this product?
Stick to one single network provider it tends to have an issue with Wi-Fi
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
