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Emburse

Abacus

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Abacus
7.8 /10

What is Abacus?

Abacus is the only real-time expense management solution to reimburse your team, reconcile corporate cards, and automate your expense policy. By eliminating the month-end expense report, Abacus turns submitting and approving expenses into a delightful, collaborative experience. With our mobile app, you'll quickly submit and approve expenses on the go and reimbursements now happen within days. Abacus syncs with your accounting software and auto-matches transactions for hassle-free bookkeeping.

Company Details


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Awards & Recognition

Abacus won the following awards in the Expense Management category

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Abacus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Abacus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Abacus?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Feature Ratings

Average 86

Multi Currency

92

Receipt Image Submission

89

Expense Itemization

88

Travel and Accommodation Booking

88

Optical Character Recognition

87

Desktop Browser Support

87

Expense Detail Tracking

86

Single Sign-On (SSO)

85

Approval Workflow

85

Expense Policy Aware

85

Mobile App or Mobile Browser Support

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Ease of IT Administration

87

Quality of Features

87

Vendor Support

86

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Business Value Created

85

Ease of Customization

85

Usability and Intuitiveness

85

Breadth of Features

84

Availability and Quality of Training

82

Abacus Reviews

Mikeal J.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Amazingly organized framework and reliable

Likeliness to Recommend

8 /10

What differentiates Abacus from other similar products?

The only real-time expenditure management tool that can automate our all-expense policies, balance corporate wallets, and compensate our employees is Abacus. All expenses are subject to bespoke automation that ensures compliance with the policy before being forwarded to the appropriate approvers; I've never encountered other systems with this level of enhanced capabilities.

What is your favorite aspect of this product?

I love it because using this we can now easily input and verify expenses while on the road on its smartphone application, and refunds now take just a few days. I enjoy how simple it was to download and install, how easy it is to keep track of spending, and how simple and efficient the reimbursement process is. I was blown away to see how visually appealing the user interface and design are.

What do you dislike most about this product?

The first time we went to submit a ticket, we discovered that it was quite difficult to include a receipt because our receipt required more than one page and was very long. It appears that further steps were necessary to complete this; still, we managed to do it.

What recommendations would you give to someone considering this product?

Abacus takes a different approach by focusing on small as well as large enterprises with complicated software integration requirements whereas the majority of our expenditure monitoring rivals target small businesses. It operates admirably enough to suit the basic to most intricate needs of the finance and accounting department of any firm.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Client Friendly Policies

Alex C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Incredible tool for your expenditure reporting

Likeliness to Recommend

9 /10

What differentiates Abacus from other similar products?

Unlike others, it's an excellent platform for handling our workers' travel and expense reports. I can produce the report anywhere and arrange categories to track spending. I can manage it from anywhere with the help of the superb mobile app. It is a terrific tool and has been highly beneficial for the productivity of our team.

What is your favorite aspect of this product?

With the help of an Abacus, I can do any task quickly, and the most significant part is that I no longer need to lug about heavy folders of paperwork or photos. I enjoy being able to monitor my spending and be aware of the time they get accepted and the distribution of reimbursements. It's incredibly flexible and customizable.

What do you dislike most about this product?

Infrequent delays in alerts were a minor annoyance for me. The most challenging part is making it simple for workers to resubmit expenses first rejected. The mobile app's cost history lookup functionality is not perfect. It's a straightforward and effective tool, therefore, I don't have any criticism to offer. It's used by most of our staff, although it's missing certain vital functions.

What recommendations would you give to someone considering this product?

The mobile app often freezes, which is a significant concern for me. Manage my employer's funds and it's a straightforward procedure. Emburse Abacus enables me to account for costs instantly and shows how much I left on the card. It is a fantastic tool for the workplace, and it will bring nothing but success to your business.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Kara P.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A hassle-free method of tracking all expenditures

Likeliness to Recommend

8 /10

What differentiates Abacus from other similar products?

It's a convenient platform that's simple to use and attractive to look at for expense management. I appreciate how streamlined everything is and how simple it is to submit expenses. Unlike others, the website and mobile app are both user-friendly and convenient, and I appreciate how fast everything loads. And the most significant part about it is its easy interface for the user.

What is your favorite aspect of this product?

It's a one-of-a-kind platform for expenditure management, reporting, and review. The most excellent part about this program is that it allows me to make purchases and automatically log them in from any location. It is highly effective and easy to snap a picture of the receipt and upload it from my app in real-time. The interface design of this platform is one of its most vital points.

What do you dislike most about this product?

When you initially submit the ticket, attaching a lengthy or multi-page receipt may be difficult. There are some more hoops to go through to get this done. When describing permits, you can only use a certain number of characters. The app has gotten stuck on me a few times, but otherwise, it has been reliable.

What recommendations would you give to someone considering this product?

It is a little pricey monthly but well worth it for the superior organization, monitoring, and control it provides. The significant advantage of this program is that it allows me to easily and quickly monitor and categorize my monthly expenditures. This program comes highly recommended for anybody looking to get a handle on their outlays.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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