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Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.5 /10

210 Reviews Write a Review

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative

10% Neutral

86% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Continually Improving Product

Feature Ratings

Average 77

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 77

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2B eCommerce

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View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Vishal G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Great product, very easy to customise

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

Great customer support, a wide range of customization options, and super intuitive.

What is your favorite aspect of this product?

AI powered capabilities

What do you dislike most about this product?

Nothing really, keep up the good work!

What recommendations would you give to someone considering this product?

If you want advanced e-commerce support then Adobe Commerce is your best bet.

Pros

Saves Time
Transparent
Helps Innovate
Reliable

Sajin T.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Customization for any area is possible

Likeliness to Recommend

10 /10

What differentiates Adobe Commerce from other similar products?

Adobe commerce aka Magento 2 provides lot of customization features that can be applied throughout the implementation, Elite development tools and features Headless-ready and flexible High-level infrastructure

What is your favorite aspect of this product?

composable commerce experience this allows business to emerge the development faster

What do you dislike most about this product?

Bit complex in terms of admin management recent CosmicSting attack across magneto 2 platforms affected most companies and its created random spam orders

What recommendations would you give to someone considering this product?

Good software with a loads of customization options. Suitable for an established organization considering the pricing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amal K.

Role: Vendor Management
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Client satisfaction Features

Likeliness to Recommend

7 /10

What differentiates Adobe Commerce from other similar products?

Prioritizes security with features like PCI compliance, fraud prevention, and regular security updates

What is your favorite aspect of this product?

Its ability to handle high-volume traffic and orders without compromising performance.

What do you dislike most about this product?

dobe Commerce can be expensive, especially for smaller businesses or those with limited budgets.

What recommendations would you give to someone considering this product?

Research other e-commerce platforms to compare features, pricing, and suitability for your business. Consider factors such as scalability, ease of use, and community support

Pros

Helps Innovate
Performance Enhancing
Unique Features
Caring

Cons

Wastes Time

Latest Research

Adobe Commerce

What is Adobe Commerce?

Company Details

Need Assistance?

Adobe Commerce Ratings

81 Likeliness to Recommend

95 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Vishal G.

Great product, very easy to customise

Likeliness to Recommend

Pros

Sajin T.

Customization for any area is possible

Likeliness to Recommend

Pros

Amal K.

Client satisfaction Features

Likeliness to Recommend

Pros

Cons

Most Popular Adobe Commerce Comparisons

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

2
Since last award

Feature Ratings

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training