What is Adobe Commerce?
Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
95 Plan to Renew
1
Since last award
73 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Adobe Commerce?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Management
Payment Processing
Content Management
Order Portal
Catalog Management
Reporting and Analytics
Integrated Search
Retargeting Capabilities
Content Localization
Microsite Management
Predictive Recommendations
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Ease of Customization
Vendor Support
Availability and Quality of Training
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Adobe Commerce Reviews
Faraz A.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2024
Efficient product and easy to use
Likeliness to Recommend
What differentiates Adobe Commerce from other similar products?
I believe Adobe Commerce empowers businesses to effortlessly create and manage online stores, enhancing their ability to market products and services effectively and drive sales which I think lack in other similar products.
What is your favorite aspect of this product?
Through my experience I like how Adobe Commerce allows you to seamlessly connect shopping experiences across channels, add new brands and sites, expand into new geographies, and sell to both businesses and consumers—all from a single platform. Deliver a fast, secure, and mobile-friendly checkout experience for customers without the need for a password.
What do you dislike most about this product?
The thing that I dislike about the product is that it has a complex process of setup and I felt difficulty in customization.
What recommendations would you give to someone considering this product?
You should definitely give this product a try as it is very efficient and easy to use and less time consuming as compared to other product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alex L.
- Role: Operations
- Industry: Transportation
- Involvement: Vendor Management and Renewal
Submitted Apr 2024
"Easy to use, but a bit pricey."
Likeliness to Recommend
What differentiates Adobe Commerce from other similar products?
Not a whole lot
What is your favorite aspect of this product?
Not a whole lot
What do you dislike most about this product?
It gets the job done, it could just be so much better
Pros
- Includes Product Enhancements
- Reliable
- Performance Enhancing
- Caring
Cons
- Less Effective Service
- Less Inspiring
Vinícius S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Fantastic product, but a bit pricey
Likeliness to Recommend
What differentiates Adobe Commerce from other similar products?
Advanced customization options, seamless integration with Adobe Experience Cloud, and a powerful ecosystem of extensions for scalable e-commerce solutions.
What is your favorite aspect of this product?
The versatility and scalability of Adobe Commerce, empowering businesses to create unique and immersive online shopping experiences.
What do you dislike most about this product?
While Adobe Commerce offers a robust set of features, the complexity of setup and customization can be challenging for some users.
What recommendations would you give to someone considering this product?
Prioritize thorough training and familiarization with the platform to maximize its potential. Additionally, leverage the extensive support resources and community forums for assistance and best practices.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
