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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Rachel B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazing web and video conferencing product

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect is the only powerful product that organizes web and video conferencing I have used in my work experience.

What is your favorite aspect of this product?

It has powerful tools that provides strong network connections when organizing events and having departmental meetings. I can securely connect to my remote colleagues and discuss on various notes on particular project or tasks.

What do you dislike most about this product?

Adobe Connect have been very effective since we deployed it in our company.

What recommendations would you give to someone considering this product?

I recommend this great product to any company for effective video conferencing and online conversation.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Caring
  • Saves Time

Tapiwa P.

  • Role: Information Technology
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Excellence and Optimal Solutions

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has presentation features like transitions and animations, which are important in communications.

What is your favorite aspect of this product?

Adobe Connect supports virtual events in the classroom, where training is done and knowledge acquired, it’s very easy to use and logon no issues with mainframe. It is possible to stream a presentation online.

What do you dislike most about this product?

Their closed caption pod has to be connected to an external service and Users joining via the web are less successful using all of the features.

What recommendations would you give to someone considering this product?

Share your screen and show content and Interact with users, Online training.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

James H.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazing Video conferencing platform

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

I have no experience from similar Video conferencing platform.

What is your favorite aspect of this product?

It connects our teams with remote teams when implementing a joint task or a project through web conferencing. I also rely on it when taking my lessons on advancement of skills from my tutors. It helps us in our organization in convening our meetings especially during this period of Covid-19 pandemic.

What do you dislike most about this product?

I have not experienced any weak points of this platform during our meetings.

What recommendations would you give to someone considering this product?

Adobe Connect is strong platform that connects teams across networks effectively and I totally recommend it to any business enterprise.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Caring

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