What is Amazon Chime?
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAmazon Chime Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Amazon Chime.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
84 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Chime?
Pros
- Altruistic
- Security Protects
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Audio Conferencing VoIP
Keyboard Mouse Control
Audio Controls
Audio Conferencing Call in Bridge
Video Conferencing
File Transfer
Screen Share
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Ease of Customization
Business Value Created
Vendor Support
Amazon Chime Reviews
Deeksha S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Dec 2023
Best in class Video Conferencing
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Amazon Chime stands out for streamlined AWS team communication with excellent audio/video settings, mute options, and schedule management. However, its frequent updates and intrusive update window placement can be bothersome.
What is your favorite aspect of this product?
My favorite aspect is Amazon Chime's lightweight design for efficient virtual meetings, offering flexibility in payment and impressive features like unlimited person-to-person connects, tight security, and integration with Okta for MFA.
What do you dislike most about this product?
The constant updates and their intrusive nature can be disruptive. Understanding the pricing model, which varies for different features, may pose challenges for users.
What recommendations would you give to someone considering this product?
Consider Amazon Chime for seamless AWS team communication. Embrace its pay-as-you-go model and impressive features. Be aware of update interruptions and take time to understand the pricing structure.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
SHUBHAM V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2023
Amazon's take on team communication!
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
-Chime supports MFA tokenizers such as Okta Verify & Microsoft Authenticator. -Dedicated Management console helps us to easily setup the new policies. -Chime app clubs chats and meetings in a single interface, we no longer need to juggle multiple applications. The application is easy to use with a clean cut UI.
What is your favorite aspect of this product?
Chime has allowed us the flexibility to choose a single platform for all our communication needs. Chats & meetings are present in the same application, in-room video conferences are suitable for external communications as well.
What do you dislike most about this product?
Amazon Chime is pay as you go. Setting up new users is complicated. Application logs out after updates. Web application has a boring UI. Chat rooms lack advanced features such as collaboration boards.
What recommendations would you give to someone considering this product?
This is a perfect solution for teams that are currently juggling multiple communication apps.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Inspires Innovation
Cons
- Under Delivered
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
One of the top platforms for business meetings
Likeliness to Recommend
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
