What is Amazon Chime?
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
84 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Chime?
Pros
- Altruistic
- Security Protects
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Audio Conferencing VoIP
Keyboard Mouse Control
Audio Controls
Audio Conferencing Call in Bridge
Video Conferencing
File Transfer
Screen Share
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Ease of Customization
Business Value Created
Vendor Support
Amazon Chime Reviews
Karly M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
An infrastructure and health monitoring tool
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
The numerous ways log data is displayed and the peculiar IP addresses need to be improved. Both the user interface and the dashboard need to be improved. Your applications on AWS and Amazon CloudWatch monitor the AWS cloud storage. Each request's IP address is recorded, which helps with demand tracking.
What is your favorite aspect of this product?
Specific alarms can be set up, and we can send alerts if required. Automation utilizing predefined standards is advised. It is possible to reduce waste and save money by stopping or reducing an instance when the CPU isn't used as much. This aligns with our plan to make the most of our resources. We can establish alarms based on the CPU Utilization Metrics. We might examine the deliverability and bounce rate of emails.
What do you dislike most about this product?
Most users bemoan the exorbitant costs of managing numerous EC2 instances, even though there is a pay-per-usage option. Setting up alerts and report formats might be difficult. It doesn't offer measures of instance memory. It's forbidden to alter the dashboard. Transaction tracking is absent. The billing cost is comparatively expensive for some actions, like SNS & SES Monitoring.
What recommendations would you give to someone considering this product?
Finding a location where we can observe all of our AWS cloud services in one place and setting up alert systems are the fundamental problems that Amazon CloudWatch addresses. Additionally, action must be taken in the event of a concerning circumstance, such as starting a new instance if CPU consumption spikes for a lengthy period.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Javier M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
If the issue with the echo is fixed, it will be ok
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Has several unique features not presented in other similar products
What is your favorite aspect of this product?
White board feature
What do you dislike most about this product?
Some echo in several meetings
What recommendations would you give to someone considering this product?
none at this point
Pros
- Security Protects
- Reliable
- Performance Enhancing
- Efficient Service
Cons
- Less Fair
Michael N.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2023
Awesome product
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Amazon Chime allows for easy scaling of meeting capacity up or down as needed, to accommodate changes in user demand. Amazon Chime is a pay-as-you-go service, with no upfront costs or long-term commitments, and it is a cost-effective solution for video conferencing and chat.
What is your favorite aspect of this product?
Amazon Chime supports multiple platforms such as Windows, Mac, iOS, Android, and web, which allows users to join a meeting from any device.
What do you dislike most about this product?
Some users have reported that the functionality of Amazon Chime is more limited on mobile devices compared to desktop. As with any cloud-based service, Amazon Chime is dependent on a stable and reliable internet connection, which could be a concern for some users, particularly if they're in areas with poor connectivity.
What recommendations would you give to someone considering this product?
Before using any video conferencing and chat service, it's important to have a clear understanding of your use-case and how you plan to use the service. Amazon Chime provides a free trial, which allows you to test the service and its features before committing to it. This is a great way to evaluate whether the service is a good fit for your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
