What is Amazon Chime?
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
84 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Chime?
Pros
- Altruistic
- Security Protects
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Audio Conferencing VoIP
Keyboard Mouse Control
Audio Controls
Audio Conferencing Call in Bridge
Video Conferencing
File Transfer
Screen Share
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Ease of Customization
Business Value Created
Vendor Support
Amazon Chime Reviews
Pranav S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Mar 2022
Good VC tool with all the essential features
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Customer support is robust, proactive and better than most of the industry peers.
What is your favorite aspect of this product?
Simple and clean interface. All essential functions and icons are easily accessible on the dashboard itself.
What do you dislike most about this product?
It's not as widely used as zoom and primarily by AWS support teams. You need some time to get used to the new interface. Also, it is missing the full-screen functionality.
What recommendations would you give to someone considering this product?
You can do a quick feature check for various products available in the market and decide. If you don't have any special or very specific requirement, I can recommend Chime which has all the basic features and works in majority of cases. Also, product support is proactive and better than most of the industry peers.
Pros
- Includes Product Enhancements
- Security Protects
- Continually Improving Product
- Reliable
Cons
- Vendor's Interest First
- Less Friendly Negotiation
Shefali S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Good security but key functionalities lacking
What differentiates Amazon Chime from other similar products?
That it comes with higher security and is combined with other solutions.
What is your favorite aspect of this product?
That it does not prompt you to download its app to use.
What do you dislike most about this product?
Screen sharing is a big problem
What recommendations would you give to someone considering this product?
Functionalities and functions are not smooth like Zoom and need to be improved.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Acts with Integrity
Asmat U.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Amazon Chime as our Organization CommunicationTool
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
We have used many other communication tools before Amazon Chime like Zoom, Agora, Skype and Google Meet but Amazon Chime is a well designed and enriched features software application that helps you alot in your business communication both within and outside your organization.
What is your favorite aspect of this product?
Chat, Online meetings Communication Live File Share Calling and business collaboration
What do you dislike most about this product?
Need to make it some more user friendly and some change in UI, plus hardware integration.
What recommendations would you give to someone considering this product?
I'll highly recommend all the organization and business manager to check Amazon Chime and its Features before adopting it for your routine communication tool and you will be amazed. Highly recommended.
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Caring
