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Ask Nicely

AskNicely

Composite Score
7.2 /10
CX Score
7.3 /10
Category
AskNicely
7.2 /10

What is AskNicely?

AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.

Company Details


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Awards & Recognition

AskNicely won the following awards in the Voice of the Customer category

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AskNicely Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AskNicely.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AskNicely?

5% Negative
4% Neutral
91% Positive

Pros

  • Caring
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 83

Questionnaire Design/Survey Builder

87

Alerts

85

Data Visualization

85

Dashboards, Analytics and Reporting

84

Sentiment Analytics

84

Text Analytics

81

Multi-Channel Data Collection

81

API Framework

79

Vendor Capability Ratings

Average 80

Ease of Implementation

87

Usability and Intuitiveness

86

Vendor Support

82

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Quality of Features

80

Ease of Data Integration

77

Ease of IT Administration

77

Business Value Created

75

Availability and Quality of Training

75

Breadth of Features

72

AskNicely Reviews

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Super easy to use and very reasonably priced.

Likeliness to Recommend

10 /10

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Saves Time

Jacinda L.

  • Role: Human Resources
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great for feedback data collection

Likeliness to Recommend

10 /10

What differentiates AskNicely from other similar products?

Great data visulization.

What is your favorite aspect of this product?

Ability to capture results and reflect.

What do you dislike most about this product?

Nothing I dislike.

What recommendations would you give to someone considering this product?

Great product, worth it.

Pros

  • Performance Enhancing
  • Unique Features
  • Helps Innovate
  • Reliable

Bailey W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Robust internal feedback tool

Likeliness to Recommend

9 /10

What differentiates AskNicely from other similar products?

Ask Nicely's survey customization is far more advanced than similar tools, and the ability to have so many data points attached to a customer makes the NPS score data more valuable because it can be attributed to different dimensions like project/customer type, project manager, region, etc. It's really good at generating internal feedback for coaching and improvement versus just focusing on getting public reviews, but it still helps a lot with that too.

What is your favorite aspect of this product?

My favorite aspect is really the customization of the survey and data tags for customers. As an agency it was really easy to make this fit our client in the restoration industry very well so they could understand the customer experience at a multi-office level but even down to the things that matter most to customers for different types of projects and see which project managers need some coaching and specifically around which key attributes.

What do you dislike most about this product?

The only real downside is that it doesn't track external reviews sites like Google, Facebook, Yelp, etc. Like many other reputation management tools do.

What recommendations would you give to someone considering this product?

If you're looking for a tool that provides deep customer experience insights and you complete many projects on a monthly basis, then this is a great value add. If you don't do a ton of projects regularly or just want to get more positive public reviews, there are much simpler, cheaper tools out there

Pros

  • Effective Service
  • Fair
  • Reliable
  • Enables Productivity
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