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BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

Composite Score
8.4 /10
CX Score
8.7 /10
Category
BigCommerce
8.4 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details


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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

2% Negative
12% Neutral
86% Positive

Pros

  • Respectful
  • Reliable
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 78

Order Portal

84

Payment Processing

82

Content Localization

79

Order Management

79

Catalog Management

79

Content Management

78

Reporting and Analytics

78

Retargeting Capabilities

77

Microsite Management

75

Predictive Recommendations

73

Integrated Search

71

Vendor Capability Ratings

Average 79

Ease of Implementation

81

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

79

Vendor Support

79

Ease of Data Integration

79

Ease of IT Administration

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Availability and Quality of Training

74

BigCommerce Reviews

Paul M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

A Boosting Tool for E-commerce

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

BigCommerce is an electronic trade stage that works very obligingly in the corporation by letting us plan the digital trade interface. It also achieves products in stock, obtains buying tips, and combines data such as operators, training, and transactions in a harmless and well-organized mode. It is an admirable choice to offer free rein to the electronic market.

What is your favorite aspect of this product?

I have resolved the all subjects of my eCommerce corporation by BigCommerce. Now, I feel so informal to enhance and attain goods by this stage. I can make simple, adjustable, and downloadable goods with a few clicks. It is intuitive and the software keeps updating according to requirements, which I like most about I and it keeps my attention towards it.

What do you dislike most about this product?

I have several years of involvement in the eCommerce business. In my experience, I have never found any concerns or issues; I never found any such great and helpful platform like this. So in my view, there is nothing to be disliked about this platform. All available features and tools are promising and pretty perfect.

What recommendations would you give to someone considering this product?

BigCommerce is an influential eCommerce stage. It permits its users to plan a spectacular online store. One can plan with liberty using BigCommerce. This software is having a vast amount of templates one can get. Even the users who have less experience in web designing, it facilitates more tech-savvy operators and creators to relate HTML and CSS fashioning.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Maggie K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use and simple eCommerce platform

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

It was successful for clients of various sizes, including a large auto parts shop and a regional B2B music accessory manufacturer and distributor. We work with Top multinational clients who are experimenting with direct-to-consumer (DTC) channels on BigCommerce and are creating gorgeous websites using both its OTB templates and fully customized shops.

What is your favorite aspect of this product?

BigCommerce is not open source, therefore there aren't as many patch updates as other platforms require, which is one of the things that drew me to it. To provide a full experience in order administration, store setup, marketing, and website changes, some numerous plugins and apps directly interface with BigCommerce. They respond swiftly to live chat, emails, and phone calls. For some of their rivals, I am unable to make the same claim. Feature-rich and trustworthy.

What do you dislike most about this product?

It is not possible to adjust the time frames or subscription frequencies. Not all updates for subscribers can be made. Since Quickbooks is simpler to manage and update, we have seen a lot of subscribers cancel through the site and set up over the phone.

What recommendations would you give to someone considering this product?

BigCommerce is a great option if you need specialized software to link all of your integrations in a single location. They can help your company scale more quickly and dependably by finding a means to integrate any app or function.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Claudia M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

An innovati IT tool that is adaptable for managing

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

We have successfully created both headless and end-to-end deployment methods for BigCommerce. Custom business logic and rules have been successfully implemented to improve and increase BC capabilities for our clients. It was successful for clients of various sizes, including a large auto parts shop and a regional B2B music accessory manufacturer and distributor.

What is your favorite aspect of this product?

BigCommerce is a platform that provides a number of intriguing features, including an excellent cost-benefit ratio, security, simplicity, and unexpected results. It operates flawlessly and offers a distinctive experience, and best of all, at a reasonable cost. They respond swiftly to live chat, emails, and phone calls. For some of their rivals, I am unable to make the same claim. Feature-rich and trustworthy!

What do you dislike most about this product?

My employer's website had numerous revisions when I started working there, making it challenging to update the theme or template. My team would really benefit if there was a way to update theme files without losing any of the previous changes.

What recommendations would you give to someone considering this product?

I would advise anyone creating a website to use BigCommerce. Excellent service, a user-friendly and helpful technical help center. They've always been a ten out of ten for me. I advise you to try it if you wish to work with the full results of your efforts.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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