What is BigCommerce?
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
83 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigCommerce?
Pros
- Respectful
- Reliable
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Portal
Payment Processing
Content Localization
Order Management
Catalog Management
Content Management
Reporting and Analytics
Retargeting Capabilities
Microsite Management
Predictive Recommendations
Integrated Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
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BigCommerce Reviews
Abigail A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2024
Optimizing Inventory with BigCommerce Analytics
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Sales reports provide a clear picture of top-performing products based on metrics such as units sold, total revenue, and conversion rate. This data helps with inventory planning by ensuring that popular items are always available, while slower-moving items can be strategically discounted or phased out. I can use this information to adjust stock levels in anticipation of demand spikes, ensuring that I have the right inventory on hand to capitalize on peak shopping periods. Proactive planning helps avoid stockouts and lost sales opportunities.
What is your favorite aspect of this product?
BigCommerce funnel reporting helps identify where customers are falling off the path to purchase. I can identify friction points and make UX improvements by analyzing metrics such as bounce rate and exit pages. This helps keep shoppers moving towards conversion and reduces the likelihood of abandoned carts.
What do you dislike most about this product?
BigCommerce's standout feature is its ability to sync inventory data with external systems. By integrating with our warehouse management and ERP platforms, I can ensure real-time stock levels are reflected across all customer touchpoints. This eliminates the risk of overselling and provides shoppers with accurate availability information.
What recommendations would you give to someone considering this product?
With BigCommerce, I can make data-driven decisions that optimize inventory, improve the customer experience, and sustainably grow our online business. The platform's reporting flexibility and integration capabilities are invaluable for a digital marketing manager focused on maximizing profitability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sadaharu K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Leveraging BigCommerce's Native Features
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
BigCommerce offers powerful product recommendation and cross-selling features right out of the box that marketing planners can leverage. One of the most useful is the “Customers Also Bought” widget, which analyzes purchase patterns and displays complementary products customers frequently buy together. This text presents an opportunity for upselling or cross-selling without much effort from the marketer.
What is your favorite aspect of this product?
Marketers can personalize recommendations based on individual shoppers' browsing and purchase histories to take them to the next level. BigCommerce allows segmenting visitors into profiles, so the 'Customers Also Bought' widget shows items specific to that customer's past behaviors and interests. Personalized recommendations have higher conversion rates.
What do you dislike most about this product?
By running A/B tests on the placement of recommendation widgets, marketers can find the most effective locations to place them. Comparing engagement on product pages, carts, order confirmations, and email receipts reveals the optimal spots to surface cross-sells and upsells.
What recommendations would you give to someone considering this product?
Presenting strategic bundling as a single sale drives incremental spend per customer. Marketers can analyze which items are naturally complementary and package them to offer savings. They can also cross-promote other items. Well-designed bundles outperform individual upsells for converting browsers into buyers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Meet D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Perfect eCommerce Solution with Excellent Features
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
It comes with the built-in tools for marketing,analytics, for sales channels and integrations, BigCommerce offers a complete solution for businesses of all sizes.
What is your favorite aspect of this product?
The favorite aspect is its flexibility and scalability.
What do you dislike most about this product?
One aspect i dislike about it is the complexity of its interface for new users.
What recommendations would you give to someone considering this product?
Only one thing "Just GO for it"
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features