What is BigTime?
BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigTime?
Pros
- Continually Improving Product
- Inspires Innovation
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Client Portal
Expense Detail Tracking
Security
Email Synchronization & Tracking
Time Management
Knowledgebase
Project Management
Billing
Business Process Analysis (BPA)
Retainer Management
Process Automation
Vendor Capability Ratings
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Vendor Support
BigTime Downloads
BigTime White Paper - Metrics That Matter
The value of the metrics you measure is directly correlated to the conclusions you draw and the actions you take. To really get to managi...
bigtime-psa-101-guide
Everything you need to know about what PSA software is, how it works, and steps to evaluate the right option for your firm.
BigTime Reviews
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2022
Excellent PSA software, easy to implement.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Manuel K.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Excellent monitoring of time and costs in projects
Likeliness to Recommend
What differentiates BigTime from other similar products?
We can look at a huge number of tasks per person in BigTime to help us estimate expenses. For us, the most crucial features are automatic invoice generating and project management. Before BigTime, we manually prepared invoices in Word, Excel, and Adobe Acrobat at the end of each month and emailed them to clients. As you may guess, this was quite laborious and time consuming. It may take several days to get a complete month's bills. BigTime requires just an initial setup for the many sorts of invoices required and creating one takes simply a few clicks.
What is your favorite aspect of this product?
BigTime addressed several significant holes in our accounting, billing, and project management routines. For us, the time tracking tool was just a bonus that allowed us to abandon Tsheets and save some money. The ability to present lists of employment opportunities with names is incredibly valuable for staff discussion sessions. Many accounts may be extracted and filtered, as well as sorted. It is really beneficial for anyone who uses this function to find out the status of their employment.
What do you dislike most about this product?
The only thing I believe BigTime is seriously lacking is a clock in/out option. Employees have a stopwatch to keep track of their hours, but I don't believe it maintains track of the time of day or anything else. It would be much better if there was a desktop app for power users.
What recommendations would you give to someone considering this product?
BigTime team is eager to work with you and provide you with a fantastic discount on their software. Implementation may be completed in as little as a month, which is exceptionally quick when compared to alternative options, but you are not required to achieve that time constraint. You may plan each training session and invite anybody from throughout the organization to participate. I've had two separate Success Representatives and they've both been fantastic, adapting extremely well to our company's demands.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Geoffrey M.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Excellent PSA software, it is easy to implement.
Likeliness to Recommend
What differentiates BigTime from other similar products?
We get estimates, tracking, and time billing. The BigTime webinar taught me more about the importance of professional service tools. I was able to obtain fairly precise prices. To maintain track of the workflow, we continually check our projects. I can do Quickbooks connections that are both stable and speedy. Billing is easier, and there is less tracking and billing time. The receipt photo that is instantly linked to the customer's invoice was fantastic. Everything is now done in the same manner by our staff.
What is your favorite aspect of this product?
Time management is one of the most comprehensive on the market, including report generation, time control management, payroll management, and other features. It features a contemporary appearance and well-organized accessible options. This makes it easier to see the findings achieved. It is quite simple to collect time and invoice it, which helps to improve your company's profitability. Bill-cutting has gotten lot easier, and I have no trouble describing how it works to our staff. Another feature I appreciate about the application is that everyone can view each other's work and that permissions can be readily changed.
What do you dislike most about this product?
The software installation procedure might be time-consuming. Budgets include a handful of inefficiencies; it is difficult to produce the entire cumulative invoice. The "click here to submit these hours" button is another feature. This should be placed in a more visible location. I've had hours without transmitting numerous times, producing a difficulty, and a brighter color or better situated button will definitely alleviate the problem.
What recommendations would you give to someone considering this product?
Make sure you spend enough time experimenting with it to see what it can achieve. You may think about developing a biometric recognition system. Customer service has logistical flaws, and it might take a long time to reply. You may state that we have the opportunity to change aspects such as report design, which can be too simplistic in design at times.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity