What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Katebah A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Amazing tool for coaching and deal management!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
User-friendly platform that is very clear to navigate. I have used the competition and I find Chorus to be as clear as day. I appreciate the audio transcription and the features that come with it.
What is your favorite aspect of this product?
I enjoy the playlists one can create as they find calls that their peers have for review. As a new member of the team, I find myself watching and learning from all recommended deals, and being able to have a dedicated playlist is ideal.
What do you dislike most about this product?
I find that the sales skills section could be more complete on what they track and the ability to highlight specific skills would be ideal. This can be done with the manager's approval as an idea.
What recommendations would you give to someone considering this product?
Ensure that everyone on your team is coming together to be trained on this product, especially since there are many new features they can use and they may only have experience with the competition.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Raymond R.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2022
Great product!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I like the transcription feature and being able to search for key words in a conversation
What is your favorite aspect of this product?
Being able to go back and listen to calls with clients
What do you dislike most about this product?
Doesn't always transcribe or split the calls correctly
What recommendations would you give to someone considering this product?
Dive in and use it and find what helps you the most
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Adrian S.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Easy to use- Love the next step feature!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Ease of use, next step feature emailed directly to you after every call, easy integration to SalesForce.
What is your favorite aspect of this product?
Next step feature
What do you dislike most about this product?
cannot think of anything
What recommendations would you give to someone considering this product?
Try it out- the features are simple to use and transcribes all of my external and internal meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
