What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
ALLAN L.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2022
Provides real value for growth and change
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It's incredibly easy and intuitive to use.
What is your favorite aspect of this product?
Annotating specific points of conversation during calls, engaging with leadership on performance and growth initiatives.
What do you dislike most about this product?
The call transcripts could be better.
What recommendations would you give to someone considering this product?
If you are serious about having end-users own and drive their individual performance, or collaborate around real customer interactions, you should seriously consider ChorusAI.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Jackie H.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Beneficial for follow-up tasks and referencing
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The transcript and meeting insights with post call action items
What is your favorite aspect of this product?
The ease of sharing a library of calls among teammates
What do you dislike most about this product?
That it doesn't capture the chat for reference later
What recommendations would you give to someone considering this product?
It's great for collaboration and training new team members
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Angelique H.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
We Love Chorus!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I can only vouch for what I know of Chorus- Which is that I use it every single day, on every client call. I love how it integrates with Salesforce, Schedule Once, My Calendar, Zoom and how easy it is to use. Love the analytics. Do I know all of the data behind how we got here as an organization? how many hours, days or weeks it took us to get here? Nope. But I know we all love it and as far as I can see, I dont see us moving away from Chorus anytime soon!
What is your favorite aspect of this product?
Integrations w/ Zoom! and the call analytics!
What do you dislike most about this product?
That it wont record calls that have invitees with domains outside of an organization- such as Gmail, Yahoo emails etc. Doesnt happen too often, and I can override by recording in Zoom,, but thats about the only thing ive ever found that was a negative- and thats not that big of a deal!
What recommendations would you give to someone considering this product?
Try It! If recording, analyzing, and linking your calls are important -check it out!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
