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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Catalin-Razvan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Fast, easy to do, reliable even in low latency networking band

What is your favorite aspect of this product?

Very easy to install, compatible with desktop, laptop or other mobile devices

What do you dislike most about this product?

nothing to say

What recommendations would you give to someone considering this product?

nothing to say keep up the good work

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Khushbu S.

  • Role: Vendor Management
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Video conferencing, screen sharing, cross platform

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

performance optimization, and integration with other apps

What is your favorite aspect of this product?

enhanced mobile experience

What do you dislike most about this product?

nothing about this product

What recommendations would you give to someone considering this product?

Improved security features

Pros

  • Helps Innovate
  • Performance Enhancing
  • Over Delivered
  • Security Protects

Roshan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Amazing product

Likeliness to Recommend

7 /10

What differentiates Webex Meetings from other similar products?

Robust features - Webex provides a wide range of built-in features like screen sharing, annotation tools, whiteboarding, breakout rooms, polls, Q&A, hand raising, and more. Integrations - Webex integrates with common business tools like Outlook, G Suite, Office 365, Slack, etc. making it easy to schedule and launch meetings. Reliability - Webex is backed by Cisco's reliable global infrastructure designed to deliver high-quality video meetings with minimal glitches. Security - Webex has robust security options like end-to-end encryption, PIN protection, waiting rooms, and role-based access controls.

What is your favorite aspect of this product?

Screen sharing - Makes it easy to present slides, documents, or demonstrate software. Multiple participants can share their screens simultaneously. Whiteboarding - The integrated whiteboard allows for real-time collaboration and brainstorming. Great for design sessions. Annotation - Being able to annotate on a shared screen using highlight, text, and drawing tools enhances collaboration. Recording - The ability to record meetings and generate transcripts makes it easy to recap conversations.

What do you dislike most about this product?

Video quality - Similarly, the video can be a bit fuzzy at times, especially for participants with lower bandwidth connections. It works, but isn't the smoothest HD video quality. Session timeouts - Webex has pre-set timeouts that will automatically end meetings after a certain period of inactivity. This can disrupt longer sessions. Mobile experience - While Webex offers mobile apps, the experience isn't as fully featured and polished as the desktop apps in my experience. Some tools don't work as well.

What recommendations would you give to someone considering this product?

Use wired network connections - For best audio/video quality, use wired internet if possible rather than WiFi which could lag. Test your mic and speakers - Run through the setup wizard to optimize devices and test audio/video before an important meeting. Review training resources - Webex provides lots of built-in training videos and guides to help you learn the platform. Set up calendar integrations - Install plugins to sync Webex with your calendar system for easy scheduling. Use headphones - Wearing headphones, especially with a mic, can improve audio quality compared to computer speakers.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Caring

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