This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

CloudFlare

Cloudflare

Composite Score

8.8 /10

CX Score

9.2 /10

66 Reviews Write a Review

What is Cloudflare?

Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Cloudflare won the following awards in the Secure Access Service Edge category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Cloudflare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cloudflare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cloudflare?

3% Negative

4% Neutral

93% Positive

Pros

Trustworthy
Helps Innovate
Continually Improving Product
Effective Service

Feature Ratings

Average 80

Enablement for Security Teams

Firewall as a Service (FWaaS)

Network Sandboxes

Web Application and API Protection (WAAP)

Secure Web Gateway (SWG)

Zero Trust

Remote Browser Isolation (RBI)

SD-WAN

Cloud Access Security Broker (CASB)

Viable Alternative VS Traditional MPLS

Data Analytics / BI / AI

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Security Service Edge

Translation missing: en.product_page.ratings.score 8.8

View Cloudflare in this category (opens in a new tab)

Cloudflare Reviews

Amir H.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Cloudflare is easy to use and secure

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

The ability to verify the internet connection and the browser of the user before they access the website sets Cloudflare far different from other tools that I have evaluated

What is your favorite aspect of this product?

I like the configuration and implementation settings of the tool because they do not require one to have technical skills to use the solution and to configure them.

What do you dislike most about this product?

Free version of the tool comes with a lot of restrictions and with very limited features.

What recommendations would you give to someone considering this product?

Yes, I would recommend the tool because it is easy to configure

Pros

Helps Innovate
Reliable
Respectful
Fair

Soumaya M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Cloudflare is the G.O.A.T in website security

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

The pricing of the tool makes it a unique one for any business size to use the solution and also the tool has got a lot of features at a pricey cost like email forwarding and routing, website analytic and security

What is your favorite aspect of this product?

I like the instant provision of SSL certificates through Cloudflare which does not come at an extra cost. Also it is easy to export the website analytics report from the tool for offline reading

What do you dislike most about this product?

I have not seen any issue with the software yet but it makes the website to load slowly especially if you include and set under attack mode

What recommendations would you give to someone considering this product?

Cloudflare is simple to use and I would recommend the solution

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Reliable

Husnah A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Profession website security tool

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

The newly added Domain registration module makes it easy for one to register and secure the domain right from the Cloudflare. They provide enough bandwidth for the website at a minimal cost and the tool comes with advanced security tool for the website applications, traffic monitoring features and under security attack mode.

What is your favorite aspect of this product?

I like the analytic reporting of Cloudflare, you can easily find the analytic report of Cloudflare which shows all website traffic and the regions they come from. They also have free to use SSL certificates plus professional customer support team

What do you dislike most about this product?

I have not seen any issue with the tool at the moment, However, some parts of the tool like email module is still hard, for one to get emails forwarded well, you need to update the MXT records which takes more time for the records to be verified.

What recommendations would you give to someone considering this product?

I would recommend the tool.

Pros

Helps Innovate
Reliable
Enables Productivity
Effective Service

Latest Research

Cloudflare

What is Cloudflare?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Cloudflare Ratings

92 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Cloudflare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Cloudflare Reviews

Amir H.

Cloudflare is easy to use and secure

Likeliness to Recommend

Pros

Soumaya M.

Cloudflare is the G.O.A.T in website security

Likeliness to Recommend

Pros

Husnah A.

Profession website security tool

Likeliness to Recommend

Pros

Most Popular Cloudflare Comparisons

Cisco Umbrella

adam:ONE

Aruba EdgeConnect

Fortinet FortiSASE

VMware SASE

Prisma Access

Title

1
Since last award

1
Since last award

Feature Ratings

Enablement for Security Teams

Firewall as a Service (FWaaS)

Network Sandboxes

Web Application and API Protection (WAAP)

Secure Web Gateway (SWG)

Zero Trust

Remote Browser Isolation (RBI)

SD-WAN

Cloud Access Security Broker (CASB)

Viable Alternative VS Traditional MPLS

Data Analytics / BI / AI

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support