What is CloudTalk?
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CloudTalk?
Pros
- Respectful
- Trustworthy
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workforce Management
Call Recording
Knowledge Management
Ticket Management
Contact Center Compliance Management
Multi Channel Intake Integration
Contact Center Analytics
Multi Channel Queue Management
Call Scripting and Call Flow Management
Screen Prompts
Skills Based Routing
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
CloudTalk Reviews
Rebecca J.
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2022
CloudTalkis an easy start-up tool.
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
What I prefer regarding cloud talk is it’s very helpful particularly for us from Operations Department who’ receiving calls worldwide in only one app. I prefer that calls from our different offices are forwarded to us to answer the queries of our clients. Straightforward integration with our CRM. Easy to induce it up and running. Intuitive interface and is easy and convenient to use.
What is your favorite aspect of this product?
I like best that you just will simply connect the tool with any CRM. We work with Pipedrive and from there it's only 1 click to call our shoppers with Cloudtalk. And also the most significant thing: it’s operating all the time. The appliance is quick, straightforward to learn, and easy to use. As somebody who has tried completely different applications before, Cloudtalk extremely does everything I would like to do!
What do you dislike most about this product?
In my opinion, they have to enhance plenty of processes, because typically once you try to reach your contact it's difficult. You cant hear clearly the sounds, and you wish to call your contact double times or more. Typically the opposite person can’t hear me. I can’t use the application from my phone solely from the laptop computer or an iPhone
What recommendations would you give to someone considering this product?
As a part of Operations support, this app could be a terribly helpful and far cheaper app than others. It does its job receiving calls and creating calls worldwide.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Respectful
Cons
- Under Delivered
- Charges for Enhancements
- Less Friendly Negotiation
Rachna S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Fantastic usable product with great price value
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
Very easy to setup and usability
What is your favorite aspect of this product?
Lower cost Ease of setup Usability
What do you dislike most about this product?
Customer experience can be improved
What recommendations would you give to someone considering this product?
Good and user friendly product, do try it
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Salome S.
- Role: Operations
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Feb 2022
Good product, easy to use, nice quality!
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
This product is very easy to use, value is great and there are all the necessary tools and features needed!
What is your favorite aspect of this product?
Simplicity and quality, design and features are good too
What do you dislike most about this product?
Frequently experienced bugs
What recommendations would you give to someone considering this product?
Worth giving a shot! Good product overall
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
