Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Confluence won the following awards in the Document Management category

Filter By

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Effective Service

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

83

Searchability

83

Editor Functions

83

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

81

Check Out Check in

81

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

84

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Kathy H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Optimizing collaboration with Confluence

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Among the many collaboration tools that Atlassian offers, Confluence stands out for its ability to work together with other products in the ecosystem. It stands out for its easy-to-use interface, powerful team communication tools, and superior document management capabilities. When it comes to offering a hub for sharing information and collaborating on projects, Confluence stands out from other collaboration solutions.

What is your favorite aspect of this product?

In my experience, the most notable aspect of Confluence is its ability to easily organize and link pages. Having the ability to create linked pages, attach files, and work together in real time promotes a lively and structured work environment. Streamline your project management with the help of Atlassian Jira and other integrated technologies.

What do you dislike most about this product?

New users, particularly those unfamiliar with the Atlassian ecosystem, may find the learning curve for Confluence, a powerful tool for collaboration and documentation, somewhat steep. The adaptation process could be accelerated with better onboarding resources.

What recommendations would you give to someone considering this product?

If your team already uses Atlassian products or you're looking for a full-featured collaboration platform, Confluence is a must-have. Spend some time learning about all of Confluence's features and make sure your team is on board with the idea of sharing and collaboration it supports.

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Friendly Negotiation

Courtney S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent documentation and knowledge-sharing tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

I feel obligated to mention that Confluence is compatible with many of the most popular programs that we use at work. As a result, we are both enabled and encouraged to utilize Confluence in tandem with essential third-party solutions in order to boost efficiency and productivity in the workplace.

What is your favorite aspect of this product?

Collaboration tools and real-time editing make it simple for our team to collaborate on projects, ideas, and goals. The user-friendly content generation capabilities are one of the most notable aspects of Confluence.

What do you dislike most about this product?

Confluence may be a bit tricky to get the hang of, particularly for first-time users. Although I find it relatively limiting, the editor in Confluence is user-friendly. More advanced document layout needs could be met by users with the help of improved formatting capabilities. For instance, handling tables similar to Excel in JIRA is an utter nightmare.

What recommendations would you give to someone considering this product?

As a repository for documents and knowledge base, Confluence really comes into its own. You can easily find and reference information because to the well-organized space structure and excellent search capability. Our capacity to have a consolidated database of important information has been substantially enhanced by this. All things considered, Confluence is a new and exciting platform for teamwork and collaboration that has completely altered the way our group works on projects.

Pros

  • Enables Productivity
  • Efficient Service
  • Client's Interest First
  • Friendly Negotiation

Becky N.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

"A versatile collaboration tool."

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

It helps our team to collaborate and share information by providing a centralized platform for creating, sharing, and organizing content. In addition, it can be used in conjunction with other Atlassian products, such as Jira and Bitbucket, to facilitate seamless collaboration across different aspects of project management and development.

What is your favorite aspect of this product?

Confluence makes it easy to manage the business requirement documents. It is really a good collaborative platform which helps me in interacting with my team members.

What do you dislike most about this product?

When real-time editing of multiple pages happen, unresponsive pages error occurs.

What recommendations would you give to someone considering this product?

Its robust capabilities and collaborative nature have made it an indispensable component of our routine.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Confluence Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019