What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConfluence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Confluence.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Version Control
Searchability
Editor Functions
Metrics and Reporting
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 9.2
View Confluence in this category (opens in a new tab)
Project Management - Enterprise
Translation missing: en.product_page.ratings.score 9.0
View Confluence in this category (opens in a new tab)
Knowledge Management
Translation missing: en.product_page.ratings.score 8.7
View Confluence in this category (opens in a new tab)
Confluence Reviews
Kathy H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Optimizing collaboration with Confluence
Likeliness to Recommend
What differentiates Confluence from other similar products?
Among the many collaboration tools that Atlassian offers, Confluence stands out for its ability to work together with other products in the ecosystem. It stands out for its easy-to-use interface, powerful team communication tools, and superior document management capabilities. When it comes to offering a hub for sharing information and collaborating on projects, Confluence stands out from other collaboration solutions.
What is your favorite aspect of this product?
In my experience, the most notable aspect of Confluence is its ability to easily organize and link pages. Having the ability to create linked pages, attach files, and work together in real time promotes a lively and structured work environment. Streamline your project management with the help of Atlassian Jira and other integrated technologies.
What do you dislike most about this product?
New users, particularly those unfamiliar with the Atlassian ecosystem, may find the learning curve for Confluence, a powerful tool for collaboration and documentation, somewhat steep. The adaptation process could be accelerated with better onboarding resources.
What recommendations would you give to someone considering this product?
If your team already uses Atlassian products or you're looking for a full-featured collaboration platform, Confluence is a must-have. Spend some time learning about all of Confluence's features and make sure your team is on board with the idea of sharing and collaboration it supports.
Pros
- Reliable
- Saves Time
- Respectful
- Friendly Negotiation
Courtney S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Excellent documentation and knowledge-sharing tool
Likeliness to Recommend
What differentiates Confluence from other similar products?
I feel obligated to mention that Confluence is compatible with many of the most popular programs that we use at work. As a result, we are both enabled and encouraged to utilize Confluence in tandem with essential third-party solutions in order to boost efficiency and productivity in the workplace.
What is your favorite aspect of this product?
Collaboration tools and real-time editing make it simple for our team to collaborate on projects, ideas, and goals. The user-friendly content generation capabilities are one of the most notable aspects of Confluence.
What do you dislike most about this product?
Confluence may be a bit tricky to get the hang of, particularly for first-time users. Although I find it relatively limiting, the editor in Confluence is user-friendly. More advanced document layout needs could be met by users with the help of improved formatting capabilities. For instance, handling tables similar to Excel in JIRA is an utter nightmare.
What recommendations would you give to someone considering this product?
As a repository for documents and knowledge base, Confluence really comes into its own. You can easily find and reference information because to the well-organized space structure and excellent search capability. Our capacity to have a consolidated database of important information has been substantially enhanced by this. All things considered, Confluence is a new and exciting platform for teamwork and collaboration that has completely altered the way our group works on projects.
Pros
- Enables Productivity
- Efficient Service
- Client's Interest First
- Friendly Negotiation
Becky N.
- Role: Industry Specific Role
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jan 2024
"A versatile collaboration tool."
Likeliness to Recommend
What differentiates Confluence from other similar products?
It helps our team to collaborate and share information by providing a centralized platform for creating, sharing, and organizing content. In addition, it can be used in conjunction with other Atlassian products, such as Jira and Bitbucket, to facilitate seamless collaboration across different aspects of project management and development.
What is your favorite aspect of this product?
Confluence makes it easy to manage the business requirement documents. It is really a good collaborative platform which helps me in interacting with my team members.
What do you dislike most about this product?
When real-time editing of multiple pages happen, unresponsive pages error occurs.
What recommendations would you give to someone considering this product?
Its robust capabilities and collaborative nature have made it an indispensable component of our routine.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing