What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Version Control
Searchability
Editor Functions
Metrics and Reporting
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Project Management - Enterprise
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Knowledge Management
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Confluence Reviews
Rituja N.
- Role: Information Technology
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Dec 2023
powerful collaboration & knowledge management tool
Likeliness to Recommend
What differentiates Confluence from other similar products?
Robust Collaboration and Knowledge Management, Ease of Use and Outr of the box set up differentiates Confluence from other similar products
What is your favorite aspect of this product?
My favorite aspect of Confluence is its powerful collaborative editor, which allows for the creation of meeting notes, project plans, and product requirements while enabling simultaneous editing and real-time visibility of changes by all users
What do you dislike most about this product?
I dislike the search feature in Confluence as it doesn't always meet expectations
What recommendations would you give to someone considering this product?
Familiarize yourself with Confluence best practices to create beautiful, compelling content, eliminate clutter, and create transparency. Utilize templates and formatting features to maintain consistency and organization in your content
Pros
- Continually Improving Product
- Effective Service
- Helps Innovate
- Reliable
Nishanth A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Track status, KT Documents at Ease
Likeliness to Recommend
What differentiates Confluence from other similar products?
Not sure about other products, but in Confluence we have many features that include tracking the status of a team on an hourly daily, or weekly basis. Workflow and APproval management is very helpful for the managers and the developers to get the document reviewed and get it approved.
What is your favorite aspect of this product?
API Integration is one of my favorites as an RPA developer because we wanted to do a few automation in the confluence where we needed to add knowledge documents so this was done using API integration. Apart from that Role-based access is very helpful in securing the folders or documents. Assigning the tasks and categorizing it based on the priority helps teams to work on the prioritized tasks.
What do you dislike most about this product?
Reminder functionality needs to be added as it is missing in the product.
What recommendations would you give to someone considering this product?
One who is looking to manage documents based on version control, manage the tasks assigned to the team, and follow workflow and approval management processes using a single can ultimately go for this product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Harvey W.
- Role: Consultant
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Nov 2023
Industry leading document management solution!
Likeliness to Recommend
What differentiates Confluence from other similar products?
The flexibility of connections to 3rd party services, and the 1st party integrations to products like Jira.
What is your favorite aspect of this product?
Simple things win me over, the ability to take a file and have it loaded into a visual form within the tool to work with natively,
What do you dislike most about this product?
I have yet to run into a feature that I do not like about Confluence.
What recommendations would you give to someone considering this product?
Take a look at your current tech stack, and identify those areas where you would look to integrate with products owned and Condluence. This aspect will help with decision making, if none of your current products fall in line then maybe it’s not for you; however, I’m sure you will find support for tools that you wouldn’t have thought of.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
