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What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details


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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

83

Email Templates

83

Contact Database

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

80

Breadth of Features

79

Constant Contact Reviews

Aaliyah H.

  • Role: Industry Specific Role
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Constant Contact, easy and simplified!

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Constant Contact help us to create Instagram and Facebook ads very easily that drive traffic to our business which is all directly from our account. It helps us to succeed and grow our business with affordable marketing plans. They also help us to create and design emails easily and we can also easily send the emails. It is easy to use their interface.

What is your favorite aspect of this product?

Constant Contacts has powerful and simple tools that help us to develop more efficient and strategic emails helping us to reach our clients in best way. They also help us in saving our time because their customized templates enable us to generate efficient emails in minimum time thus saving our time while promoting our business.

What do you dislike most about this product?

Constant Contact have steep pricing plans that everyone cannot afford. Also, their newsletter lacks considerably in styling department. Also, their basic personalization feature needs to be improved. Email deliverability needs further improvement.

What recommendations would you give to someone considering this product?

Constant Contact offers efficient package of email marketing and because of their customized templates which help us to generate strategic emails. They help us to create emails that stand out on any device with easy email editor tools.

Pros

  • Inspires Innovation
  • Caring
  • Saves Time
  • Transparent

Robyn H.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use, low price, and easy to implement

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

Constant Contact is easy to use and very easy on the budget. Constant Contact provides better pre-made templates to allow non-designers to be able to create attractive content without technical knowledge.

What is your favorite aspect of this product?

Pre-made templates

What do you dislike most about this product?

Doesn't have as much marketing automation functionality and logic as some of the other platforms.

What recommendations would you give to someone considering this product?

If you need something that allows you to send emails and have basic marketing automation functions, Constant Contact may be a good fit. It's easy to implement and easy to onboard. This product doesn't require special knowledge. And the price point is one of the best out there.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Caring

Millie I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

A very helpful tool for progress of the business.

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

I like Constant Contacts’ default, pre-designed email templates. The very fact that they’re professionally-designed, has often enabled us to target content development, as against making or customizing a template. I’m additionally a large benefactor of Constant Contact’s automation and segmentation feature. Therefore feature is liable for making certain that we tend to send the proper selling messages to the right audience, thereby greatly up our click-through rate. Functions are somewhat intuitive so that with training, and multiple follow-up questions, most staffers will get up and running producing each finely tuned email as well as very u

What is your favorite aspect of this product?

Constant Contacts Drip campaigns are my favorite aspect of this email-promoting powerhouse. We trust Constant Contacts. Target specific sections of our email audience with specialized marketing messages we produce supported generated insights on however they engaged with our emails within the past. Digital marketing may be a must for each business currently, particularly because of the stiff competition. With constant contact, I got the answer and my email campaigns reached my audience. Even though my freelance business is simply taking baby steps, I will say that this code has worked wonders for it.

What do you dislike most about this product?

First of all support team is not up to the mark as way as I have seen. It takes hours to urge a response from them. Therefore this could be improved. The interface may be very little additional friendly. Generally, the changes created to content don’t get saved, and this is often a bit frustrating.

What recommendations would you give to someone considering this product?

If you are trying to survive in stiff competition and scuffling with marketing, you wish to examine out constant contact, past campaigns, distribution recipients, and programming emails are fairly simple to accomplish.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

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