What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Reliable
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Campaign Management
SPAM Compliance
Basic Reporting and Analytics
Segmentation
Email Templates
Contact Database
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
Breadth of Features
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Constant Contact Reviews
Chandler E.
- Role: Consultant
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Dec 2021
Solid ESP Out of A Lot Of Choices
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is pretty in line with other platforms out there. the UI is easier to work with but strangely enough, the screen is so crisp and white in some areas it makes me go cross-eyed.
What is your favorite aspect of this product?
Ease of use and implementation.
What do you dislike most about this product?
The time it takes to create a template.
What recommendations would you give to someone considering this product?
MAke sure you need this and not a more inclusive ESP platform like MailChimp.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Caring
Cons
- Commodity Features
Jason M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Constant Contact is extraordinary
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact has helped me diagnose campaign problems that we had at certain times; we have incredible large-scale management with solid functionality via email. It has been beneficial, and our service is reflected in the outcome of the campaigns.
What is your favorite aspect of this product?
The interface is excellent; it helps me to visualize all the content with reliable precision. The support is extraordinary; I like it very much because it has an excellent performance.
What do you dislike most about this product?
Constant Contact has a deficiency in the handling of the tools; sometimes, it has errors in its execution.
What recommendations would you give to someone considering this product?
I recommend Constant Contact because it is not difficult to use; you can understand it quickly and get a complete solution at all times. Constant Contact has given a lot of importance to email management. You will like its interface, and you will feel comfortable with it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Zainab M.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2021
Reaching customers via email, is a lot effective.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant contact differentiates itself from alternative email marketing platforms, in the area of email marketing automation. With automated actions such as targeted welcome emails, segmented audience engagement, and automatic lead collection, Constant Contact has taken our email marketing operations, a step higher.
What is your favorite aspect of this product?
Email marketing automation is my favorite part of my overall Constant Contact experience.
What do you dislike most about this product?
While Constant Contact does fine with providing analytical data , around our email campaigns, I think the data we generate are not as elaborate, as we would like it to be. Also, will be great if constant Contact can integrate with business intelligence software tools, we use in-house.
What recommendations would you give to someone considering this product?
When it comes to automated email marketing, Constant Contact is the first program which comes to my mind.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
