What is Five9 Intelligent Cloud Contact Center?
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent Cloud Contact Center?
Pros
- Generous Negotitation
- Reliable
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Contact Center Analytics
Knowledge Management
Call Recording
Multi Channel Queue Management
Ticket Management
Screen Prompts
Call Scripting and Call Flow Management
Contact Center Compliance Management
Skills Based Routing
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Breadth of Features
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Five9 Intelligent Cloud Contact Center Reviews
Basant S.
- Role: Consultant
- Industry: Healthcare
- Involvement: Vendor Management and Renewal
Submitted Nov 2022
Easy to use with all CC features one UI
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
AI capabilities Integration with third party Reporting Wfm capability
What is your favorite aspect of this product?
AI capability
What do you dislike most about this product?
Didn’t notice anything
What recommendations would you give to someone considering this product?
Easy to manage this product on cloud
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Otávio P.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Easy to use and develop on Pays for it's usabilit
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
Easy manipulation/self learning
What is your favorite aspect of this product?
The IVR functionalities
What do you dislike most about this product?
Lack of control over SIP integrations/flows
What recommendations would you give to someone considering this product?
Should see it running on your own corp level to certainty of success over implementation
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
John P.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
Steady performance helps easily meet expectations
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
There are many unique features of the Five9 Intelligent Cloud Contact Center including advanced IVR speech recognition. This feature is not that much available in other software
What is your favorite aspect of this product?
This software has many features including options for call recording, having access to mobile and desktop versions. The feature of call forwarding and real-time disaster is also available
What do you dislike most about this product?
There is no option for tracking emergency calls. When we have a high demand for calls we need a constant reliable internet connection when using this tool
What recommendations would you give to someone considering this product?
When you are getting your hands on this software you will notice that it is easy to use. New agents will have no problem using this software. It also helps in directly routing the call to the agent that has already a relationship with the customer
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
