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DocuSign Identify Logo
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Docusign

DocuSign Identify

Composite Score
7.5 /10
CX Score
7.5 /10
Category
DocuSign Identify
7.5 /10

What is DocuSign Identify?

Verify signer identity beyond the standard practice of clicking an emailed link. DocuSign Identify makes identity proofing and authentication a seamless part of eSignature. So you protect your important agreements, and your customer experience.

Company Details


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DocuSign Identify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign Identify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign Identify?

7% Negative
6% Neutral
87% Positive

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Helps Innovate

Feature Ratings

Average 78

Picture Identification

83

Regulatory Compliance

78

Database Integration

78

Document Hosting

78

Reporting

77

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Vendor Support

79

DocuSign Identify Reviews

Stephane B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Likeliness to Recommend

6 /10

Pros

  • Efficient Service
  • Caring
  • Client Friendly Policies

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Vendor's Interest First

alma k.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

easy to use, needs integration in banking, great p

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

I don't think there is any thingk in particular that I don't like, you need to apply adoption for employees like any other tool

What recommendations would you give to someone considering this product?

this is a must for streamlining customer identification

Pros

  • Saves Time
  • Trustworthy
  • Efficient Service
  • Effective Service

Nabeel s.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Couldn't be any more better. Great product

Likeliness to Recommend

10 /10

What differentiates DocuSign Identify from other similar products?

great product with great features.

What is your favorite aspect of this product?

diverse features and the productivity it offers.

What do you dislike most about this product?

nothing in particular

What recommendations would you give to someone considering this product?

definitely should go for it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
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