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DocuWare

DocuWare

Composite Score
8.3 /10
CX Score
8.7 /10
Category
DocuWare
8.3 /10

What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details


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Awards & Recognition

DocuWare won the following awards in the Document Management category

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DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

5% Negative
3% Neutral
92% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Altruistic

Feature Ratings

Average 84

Searchability

89

Document Sharing

88

Document Hosting

88

Security and Access Control

85

Metrics and Reporting

85

Access Tracking

84

Publication Workflow

83

Check Out Check in

82

Version Control

82

Editor Functions

82

Indexing and Classification

80

Vendor Capability Ratings

Average 85

Ease of Data Integration

89

Quality of Features

88

Ease of Customization

87

Breadth of Features

85

Availability and Quality of Training

85

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Vendor Support

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

79

DocuWare Videos

DocuWare Reviews

Kelly C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent for filing and organizing documents

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

Unlike others, it has excellent security, dependability, speedy integration with our IT infrastructure, and a wide range of customization options. Since this platform enables a flow to record each stage of the process, from when an order is submitted to payment is verified, we have improved response times and more precise control over the data.

What is your favorite aspect of this product?

I enjoy that DocuWare can handle unique documents and store plenty of them. With this system, I can set up an efficient digital workflow and automate your operations for continuous performance. DocuWare accounts are accessible from any location, and I can easily sync our settings and manage our files from any device. It will be easy and quick to import documents.

What do you dislike most about this product?

DocuWare has provided us with a positive experience, our only criticism concerns that many of our workers are not based in an office; they do a lot of business travel and would benefit from having access to the software via mobile device. Not enough places for integration, however, have been addressed in recent years.

What recommendations would you give to someone considering this product?

Rapid deployment of the system is possible. Incorporations may finally put their paper woes behind them and adopt this paperless solution. Though DocuWare is a viable option, it's important to double-check your needs and see if there are better alternatives in the market. It is highly recommended for document administration and management in general.

Pros

  • Unique Features
  • Inspires Innovation
  • Saves Time
  • Respectful

Eric W.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

DocuWare boosts our company's efficiency

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

I've seen my fair share of expensive Document Management systems, but DocuWare has the most excellent user interface in the business. DocuWare allows me to eliminate the need for paper documents, allowing our staff to operate more agilely and free from the burden of maintaining paper copies of our customers' most recent information.

What is your favorite aspect of this product?

DocuWare's flexibility in accommodating different file formats and storing large quantities of data is a significant selling point for me. It facilitates the implementation of intelligent digital workflow via office automation. Its cloud-based services simplify digitizing paper documents, and its user interface is well-designed. Document management's even the most fundamental features are fantastic for any administration. It's versatile and user-friendly.

What do you dislike most about this product?

DocuWare is perfect in every way for us; our work here has yielded satisfying outcomes, and we've gained invaluable expertise. However, there is room for improvement in terms of the cloud servers' ability to provide consumers with optimization. The company could stand to enhance the mobile app's functionality and give the user a more rounded experience.

What recommendations would you give to someone considering this product?

As a user, you'll find the system intuitive and straightforward. I strongly recommend this one if you can afford a more expensive document management solution. You and your whole staff will appreciate the time savings and increased productivity afforded by this program's adaptability, user-friendliness, and feature-rich interface, and highly recommended.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

Jason S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An efficient method for sharing files with others

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

Concerning other tools, I can get things done quickly and efficiently using DocuWare. The system provides far more than was expected, including storing data in the cloud, communicating with clients via email, and, most notably, invoicing. Using DocuWare, you can quickly and safely back up your files to the cloud.

What is your favorite aspect of this product?

I like the company's focus on satisfying its clients. It got created with the end-user in mind rather than the developers, and these interfaces are straightforward to navigate. DocuWare also makes it simple to set up virtual filing cabinets; you need not be a tech whiz to manage your files effectively. The user interface of DocuWare is unparalleled. I also like their friendly and cooperative customer service.

What do you dislike most about this product?

Docuware is very new to me, so there was some learning curve. The only drawback is the structure, which makes finding specific papers a little more complicated than desired. As my data volume expands, I have had to install more storage devices. There are typically many flaws in the documentation software.

What recommendations would you give to someone considering this product?

If you want to centralize your file uploads so that you can quickly look for them online from any location, DocuWare is what you need. The improved instructions make it possible for anybody with even a basic understanding of computers to get things up without assistance. DocuWare is an excellent tool for managing an organization's material.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Effective Service

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