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EPOS Now

Epos Now

Composite Score

7.1 /10

CX Score

6.7 /10

13 Reviews Write a Review

What is Epos Now?

Inventory, customer loyalty and point-of-sale software for iPad, Android, Mac & PC. Instant setup, grow and manage your business in the cloud. From a single location, to many.

Company Details

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Epos Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epos Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

67 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epos Now?

8% Negative

7% Neutral

85% Positive

Pros

Saves Time
Trustworthy
Efficient Service
Effective Service

Cons

Under Delivered
Slower Product Innovation
Less Inspiring

Feature Ratings

Average 78

Sales Transactions

Cash Register Point of Purchase Devices

Analytics and Reporting

Pricing Promotions

Employee Management

Inventory Control

Employee Mobile

PCI and EMV Compatible

Online Integrations Web Store

Customer Account Management

Loyalty Program

Vendor Capability Ratings

Average 73

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Epos Now Reviews

Ross T.

Role: Vendor Management
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great product, easy to use.

Likeliness to Recommend

8 /10

What differentiates Epos Now from other similar products?

Ease of operation

What is your favorite aspect of this product?

Ease of operation

What do you dislike most about this product?

Bulk update

What recommendations would you give to someone considering this product?

Works best for small operations

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Cons

Charges for Enhancements

Steven n.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Great product but lots of additional costs

Likeliness to Recommend

10 /10

What differentiates Epos Now from other similar products?

One package

What is your favorite aspect of this product?

Laptop use

What do you dislike most about this product?

Integration with other items

What recommendations would you give to someone considering this product?

Space and additional monthly costs

Pros

Fair
Over Delivered
Helps Innovate
Continually Improving Product

Karen O.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use & back office information is detailed.

Likeliness to Recommend

8 /10

What differentiates Epos Now from other similar products?

Ease of card terminal integration & ease of use.

What is your favorite aspect of this product?

The till is easy to use & staff learn quickly.

What do you dislike most about this product?

Lack of gift voucher functionality, still after 5 years with EPOS now.

What recommendations would you give to someone considering this product?

Making use of the apps that can integrate with the till.

Pros

Enables Productivity
Saves Time
Fair
Altruistic

Cons

Slower Product Innovation
Less Inspiring
Less Caring

Latest Research

Epos Now

What is Epos Now?

Company Details

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Awards & Recognition

Epos Now Ratings

85 Likeliness to Recommend

100 Plan to Renew

67 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love Epos Now?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Epos Now Reviews

Ross T.

Great product, easy to use.

Likeliness to Recommend

Pros

Cons

Steven n.

Great product but lots of additional costs

Likeliness to Recommend

Pros

Karen O.

Easy to use & back office information is detailed.

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Analytics and Reporting

Pricing Promotions

Employee Management

Inventory Control

Employee Mobile

PCI and EMV Compatible

Online Integrations Web Store

Customer Account Management

Loyalty Program

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training