FastSpring Customer Reviews 2024

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FastSpring

Composite Score

8.2 /10

CX Score

8.5 /10

51 Reviews Write a Review

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details

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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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9 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative

6% Neutral

93% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 83

Payment Processing

Shopping Cart Management

Content Localization

Multi-Storefront

ERP Integration

Guided Selling

Catalog Management

Content Management

Order Management

Integrated Search

Reporting and Analytics

Vendor Capability Ratings

Average 82

Business Value Created

Vendor Support

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

FastSpring Reviews

Anton S.

Role: C-Level
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Very reliable and flexible

Likeliness to Recommend

10 /10

What differentiates FastSpring from other similar products?

Easy to use API

What is your favorite aspect of this product?

Service reliability

What do you dislike most about this product?

Some limitations in control panel

What recommendations would you give to someone considering this product?

I think this is the best ever SAAS platform for small bussines

Pros

Efficient Service
Effective Service
Saves Time
Transparent

Dave D.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

Fastspring conveniently enables order fulfillment

Likeliness to Recommend

10 /10

What differentiates FastSpring from other similar products?

Not applicable.

What is your favorite aspect of this product?

Order processing and payment

What do you dislike most about this product?

Not applicable.

What recommendations would you give to someone considering this product?

Not applicable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

bilal b.

Role: Sales Marketing
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Excellent service 24H/7 with automatic processing

Likeliness to Recommend

10 /10

What differentiates FastSpring from other similar products?

Flexibility and clarity.

What is your favorite aspect of this product?

Automation process.

What do you dislike most about this product?

The affiliate program is not automatic and it not easy to set.

What recommendations would you give to someone considering this product?

Improve the affliation program.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

FastSpring

What is FastSpring?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

FastSpring Ratings

88 Likeliness to Recommend

1 Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love FastSpring?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Content Localization The solution provides support for multiple languages and currencies.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

FastSpring Reviews

Anton S.

Very reliable and flexible

Likeliness to Recommend

Pros

Dave D.

Fastspring conveniently enables order fulfillment

Likeliness to Recommend

Pros

bilal b.

Excellent service 24H/7 with automatic processing

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Payment Processing

Shopping Cart Management

Content Localization

Multi-Storefront

ERP Integration

Guided Selling

Catalog Management

Content Management

Order Management

Integrated Search

Reporting and Analytics

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization