What is FastSpring?
FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
99 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FastSpring?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payment Processing
Shopping Cart Management
Content Localization
Multi-Storefront
ERP Integration
Guided Selling
Catalog Management
Content Management
Order Management
Integrated Search
Reporting and Analytics
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
FastSpring Reviews
Rahul B.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Easy to use its integration
Likeliness to Recommend
What differentiates FastSpring from other similar products?
Its accessibility and ease usage
What is your favorite aspect of this product?
Catalogue management and payment management
What do you dislike most about this product?
Nothing as of now.. may be in future
What recommendations would you give to someone considering this product?
Good product, worthy for money
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bianca H.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2023
Awesome and also superior
Likeliness to Recommend
What differentiates FastSpring from other similar products?
I am a big fan of the rich toolkit of FastSpring, but what made me love it, even more, is the cutting-edge testing environment it gave us. I compared this capability to others and it was clear that FastSpring is superior to any other product. We can simply mimic both successful future payments and catastrophes within its test system.
What is your favorite aspect of this product?
Though the toolkit is packed with other incredible capabilities, I find the library of checkout tools that are provided to us and the option to create our own via our API to be absolutely super excellent. We were relieved from the hassle of administering a subscription product by its excellent feature of easy product setup, which only requires us to choose the product's billing cycle.
What do you dislike most about this product?
For a while there, it can be a little awkward to navigate the dashboard. The dashboard is the only thing that annoys me every day when I open the system, but I push that feeling away because the other capabilities are crazy and clever and are everything to me, and I can't afford to leave them. A bit of additional work must be carried out on the display.
What recommendations would you give to someone considering this product?
Because I found it to be wonderful in all of the ways I used it I highly encourage others to deploy it for better running their B2B businesses. Users who use FastSpring will be relieved of many boring jobs. They also provide fantastic customer service, helping you whenever you need it to improve your store.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Nathalia A.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2023
Toolkit packed with incredible capabilities
Likeliness to Recommend
What differentiates FastSpring from other similar products?
FastSpring is a platform that tackled all the complexities of our selling program and left us equipped with the most intelligent tools so we can encourage innovation at work, automate procedures, and better satisfy our clients. I was most amazed by its detailed reporting than by any other feature.
What is your favorite aspect of this product?
FastSpring is a tool that opens up a wealth of new possibilities for us. It simplifies the complexity of our online store and provides us with advanced features that other vendors lack, such as international merchant services, subscription control, checkout, payroll taxes, fraud protection, and much more that has proven really beneficial for us to gain better profits while cutting on working hours.
What do you dislike most about this product?
When signing up, strange little access codes are necessary. However, now that I understand that this is a security measure to prevent thieves from trying to access our valued customers' confidential material, I no longer consider this to be a drawback. Instead, I am willing to put up with this minor inconvenience while it is being continued to work out.
What recommendations would you give to someone considering this product?
I urge people to think about FastSpring because I found it to be fantastic in all of my usages, and those who do will be liberated from a lot of boring jobs. As a result of its deployment, you will be liberated from having to worry about customs, regulations, and everything else, allowing you to return to creating excellent products and offerings to please your customers, which is what you do best.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy