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FastSpring

FastSpring

Composite Score
8.2 /10
CX Score
8.5 /10
Category
FastSpring
8.2 /10

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details


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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative
6% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Payment Processing

87

Shopping Cart Management

86

Content Localization

85

Multi-Storefront

85

ERP Integration

84

Guided Selling

83

Catalog Management

82

Content Management

82

Order Management

82

Integrated Search

80

Reporting and Analytics

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Vendor Support

85

Ease of IT Administration

84

Quality of Features

83

Breadth of Features

82

Ease of Implementation

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

80

Ease of Customization

78

FastSpring Reviews

Sarah A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A one-stop shop for all of my needs

Likeliness to Recommend

10 /10

What differentiates FastSpring from other similar products?

FastSpring is the best-suited option since it is flexible and a one-stop shop for operating an online business profitably and effectively. To better drive our digital product selling store, we wanted a solution built on advanced architecture so that we have all the features we need available and ready to use.

What is your favorite aspect of this product?

The fantastic team of skilled, diverse, and creative individuals who helped make the process of setting it up and putting it into action so straightforward and easy is the first admirable thing I must highlight. The fantastic alternatives for the structure and arrangement of the store are the second great feature. The third most attractive feature is its range of payment alternatives, which not only appeal to us but also to our consumers.

What do you dislike most about this product?

FastSpring appears disorganized, therefore in order to reduce confusion, we'd prefer to have everything in one place that is simple to access. Simply managing all of our associates and sharing payments should be handled through FastSpring. They succeed in doing this, but they use different tools, which aren't necessary in my opinion.

What recommendations would you give to someone considering this product?

FastSpring is the best tool I've used for managing my online store exactly how I want it to be run, and if it can meet my extremely demanding requirements, I can confidently say that it is the application that can accommodate the requirements of everyone who wants to boost sales on his online store or want to build an online store. You can evaluate other tools, but I can guarantee that none of them will be as effective as FastSpring.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Amber M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A complete e-commerce solution

Likeliness to Recommend

10 /10

What differentiates FastSpring from other similar products?

We get an easy way to sell our goods online thanks to FastSpring. We were able to rapidly and easily create an online store using their software that integrates with our already existing website. FastSpring provides numerous options for us to generate and distribute license keys for our downloads.

What is your favorite aspect of this product?

What I appreciate most about FastSpring is how they have made eCommerce simpler for companies that only want to know about their own business and want to sell online. Based on the high quality and user-friendliness of the FastSpring platform, they have excellent designers and developers, as well as educated and friendly account managers and support staff.

What do you dislike most about this product?

Finding a payment using the last four digits of a bank card" might occasionally cause issues. It loads quite slowly and frequently returns an error when we try to search. Additionally, improvements in the security against fraudulent payments need to be made. The protection is already in place, but it is only of mediocre quality.

What recommendations would you give to someone considering this product?

I heartily endorse FastSpring to anyone starting or operating an internet business. Since I have been a long-time user of their services, I can assure you that you will never be dissatisfied. Without a doubt, you'll adore FastSpring. It was a quick and simple to use the tool in e-commerce.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Carlos P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Receive your electronic payment through FastSpring

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

FastSpring represents a payment solution for our e-commerce stores that adapts perfectly to our operations, through its use we have been able to solve the problem of accepting payments with other e-commerce platforms, it has provided us with security and the payments arrive to our bank accounts instantly. It provides a range of payment options that have helped us to increase our income quickly.

What is your favorite aspect of this product?

Its integration with other platforms to receive payments is one of the most useful things of the platform because we can have different means to receive money from our customers for our products and services. Very intuitive user interface that allows us to know in depth each of the steps to follow in the collections and optimizing our sales lines. For small businesses FastSpring represents an excellent solution in the whole subject of e-commerce.

What do you dislike most about this product?

We would like to improve the customization of the dashboard as we consider that it is lagging behind other e-commerce tools on the market. When some users unintentionally make a mistake when entering their email we have problems to receive their billing, you could add the option to confirm email to avoid this problem. All in all, the tool works quite well so there are few cons to say.

What recommendations would you give to someone considering this product?

FastSpring was characterized as a platform dedicated to small and medium businesses, over time FastSpring has become even more globalized, which has shown us that the tool is no longer dedicated to small businesses and its support is no longer the same as it was a while ago which leaves a bad taste in the mouth. FastSpring is a great solution for anyone who needs to restore their electronic payment options, quickly and securely.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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