What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Michael N.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2023
Enables cheap voice calls for the organization
Likeliness to Recommend
What differentiates Google Voice from other similar products?
My contacts can still send me SMS even if I switch phones, which is a nice feature. All I need is a stable wifi connection, and I can use it on my desktop computer. Having the option to keep my US phone number while traveling abroad is quite convenient.
What is your favorite aspect of this product?
Since I haven't made the jump to a MacBook just yet, having Google Voice available on both my phone and computer has made texting a lot more convenient for me. Provides a fast and inexpensive way for businesses to permit phone calls.
What do you dislike most about this product?
When I travel outside the nation, I can't access it on my phone. Even when I'm not in range of a wifi network, it still manages to sync with my carrier and charge. I can't tell if it's a result of my phone's settings or the problem itself.
What recommendations would you give to someone considering this product?
It enables me to keep my professional and personal lives distinct on the same device, so I don't have to give out my personal number at work and I don't have to worry about receiving work-related calls on my personal phone.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Efficient Service
Ken J.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Jan 2023
Google Voice: Features and limitations
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google voice has in-built spam protection designed to filter unwanted calls. Google Voice transcribes voicemail messages to text which are then received via email or SMS.
What is your favorite aspect of this product?
Google Voice has the ability to start a conference call with multiple participants.
What do you dislike most about this product?
Google Voice has limited integration with other google services.
What recommendations would you give to someone considering this product?
One needs to consider network coverage and internet connection as the quality of call depend on these two factors.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mohit K.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jan 2023
Fantastic product!
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It is the only option available for a single number that can be associated with multiple devices. Skype is the closest.
What is your favorite aspect of this product?
Favorite aspect is that one does not have to carry multiple numbers for multiple devices. It can be made easier with one number and multiple devices.
What do you dislike most about this product?
I dislike the case that at times customers complain of downtime to reach the number.
What recommendations would you give to someone considering this product?
It is a must have for businesses that have multiples devices to operate with a single number.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
