What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Mohd M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Google Voice for betterment
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice is a virtual phone service offered by Google that differentiates itself from other similar products in several ways. It allows users to have a single phone number that can be forwarded to multiple devices, such as a cell phone and a home phone. It provides advanced call routing options, such as the ability to send certain types of calls to voicemail or to another phone number. It offers voicemail transcription, which converts voicemail messages into written text. It provides low-cost international calling rates, which can be less expensive than traditional phone services.
What is your favorite aspect of this product?
The integration with other Google services, such as Google Calendar and Google Contacts, which makes it easy to manage calls and voicemails in one place.
What do you dislike most about this product?
The transcription feature may not always be accurate, which can make it difficult to understand voicemails. The call quality may not be as good as a traditional phone service, depending on the user's internet connection.
What recommendations would you give to someone considering this product?
Research the service to understand its features and limitations, and compare it to other virtual phone services to see which one best fits their needs. Check the coverage and call quality of the service in their area, to make sure that it will work well for them.
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Caring
Heemit S.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2023
Superb Product
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It is very convenient to use in comparison to other products.
What is your favorite aspect of this product?
Its designed in a very nice way.
What do you dislike most about this product?
I dislike nothing about the product.
What recommendations would you give to someone considering this product?
It is a must use product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Manvir S.
- Role: C-Level
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
The best product available today
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Big differentiator is that no app needs to be downloaded. Things can work on the web itself and therefore it is much more convenient to use it.
What is your favorite aspect of this product?
Favorite aspect is the ability to use multiple languages which makes everything so easy while travelling to different countries.
What do you dislike most about this product?
The only thing is the tenses sometimes make the language look different and cannot understand the business case of a meeting.
What recommendations would you give to someone considering this product?
Currently the best in the town. Must have if you are traveling or have clients overseas with communication issue.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
