What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Kiran B.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2022
Google Voice replace Phone calls
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Calling become very easy with google voice without sharing your personal numbers.
What is your favorite aspect of this product?
the best thing about it is now we do not need to give our personal phone numbers. Voice Clarity is good and connection is always stable. we can use it from desktop as well as mobile.
What do you dislike most about this product?
Once you see a message you cannot mark it as unread. There should be free international calling. Customer support is not very good.
What recommendations would you give to someone considering this product?
its good platform if you need to do calling and also helps with interviews.
Pros
- Caring
- Fair
- Includes Product Enhancements
- Friendly Negotiation
Juan C.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
Simple, easy to use but robust and powerful.
Likeliness to Recommend
What differentiates Google Voice from other similar products?
In relation to costs, google voice is better, it also allows us to integrate with other google products in the future, accessing a number on skype can generate higher costs than google voice.
What is your favorite aspect of this product?
How easy it is to use, the learning curve is short, it has great performance on android devices.
What do you dislike most about this product?
That you cannot have more than one telephone number in the same application, how poor or null video conferences work.
What recommendations would you give to someone considering this product?
It is the best option in relation to reducing costs and obtaining a secure means of communication.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Erica S.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2022
Simple and Easy to Use
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice easily integrates with other Google products and iPhones.
What is your favorite aspect of this product?
I like the audio transcripts.
What do you dislike most about this product?
The app is sometimes glitchy.
What recommendations would you give to someone considering this product?
I would generally recommend this product to anyone, especially if they need a phone number in a different area code.
