What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Elena G.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2022
The Best Way to Stay Connected on the Go
Likeliness to Recommend
What differentiates Google Voice from other similar products?
There are a few key features that differentiate Google Voice from other similar products. First, Google Voice offers a unified inbox that allows users to see all of their messages (including voicemails, texts, and calls) in one place. Second, Google Voice offers free calls to the U.S. and Canada, and low-cost international calls. Finally, Google Voice offers a number of features that can be customized to each user's preferences, such as voicemail transcripts, call forwarding, and call blocking.
What is your favorite aspect of this product?
I like that I can use Google Voice to send text messages or place calls from my computer, and that I have a separate phone number that I can give out to people. I also appreciate being able to easily manage my voicemails and see a transcript of my messages.
What do you dislike most about this product?
I think the biggest downside to using Google Voice is that it does not integrate well with other Google products. For example, I cannot use my Google Voice number with my Google Hangouts account. Additionally, there are some features that are only available in the paid version, which can be frustrating for users who are trying to save money.
What recommendations would you give to someone considering this product?
There are a few things to consider: -How will you use it? For personal use, or for business? If you are using Google Voice for business, I would recommend using the website. It offers more features than the app, and is more suitable for business use. For personal use, the app would be more convenient. It is available for both Android and iPhone. -What type of phone will you use it with? Voice works best with smartphones, but can be used with any phone.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Greeshma G.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
Review of Google Voice
Likeliness to Recommend
What differentiates Google Voice from other similar products?
The data protection and privacy is really good in google voice.
What is your favorite aspect of this product?
The security and privacy
What do you dislike most about this product?
Not much of an options or updates
What recommendations would you give to someone considering this product?
Definitely try out this.
Pros
- Continually Improving Product
- Trustworthy
- Fair
- Generous Negotitation
Cons
- Less Caring
- Leverages Incumbent Status
Gareth V.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2022
Very good business tool to have
Likeliness to Recommend
What differentiates Google Voice from other similar products?
The integration ease of use.
What is your favorite aspect of this product?
The integration and ability to be used cross platform
What do you dislike most about this product?
Personally i prefer the UI of apps like zoom or teams but functionally there are no issues
What recommendations would you give to someone considering this product?
Go for it. As a tool in your business its very versatile and easy to implement and manage
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
