What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Voice Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Voice.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Angel M.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Features disappoint
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It's quality
What is your favorite aspect of this product?
voice quality
What do you dislike most about this product?
environment and some features
What recommendations would you give to someone considering this product?
continue improving
Pros
- Respectful
- Client Friendly Policies
- Acts with Integrity
- Reliable
Kinley G.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
"Google Voice - Innovation is the way!"
Likeliness to Recommend
What differentiates Google Voice from other similar products?
What actually makes a difference between Google Voice and a normal calling experience on your phone is Google Voice being used on multiple channels. You can use it on your phone, laptop, or any other digital device that you might be using. Another great fact is that after one-time payment and just like most Google products, Google Voice also is free of cost.
What is your favorite aspect of this product?
Google Voice helps you in making calls over the internet. Not only that you can be fully advanced in making calls, but it also comes along with other benefits as well. For example, changing devices during calls (switching from laptop to mobile phone), advanced voicemail system, and transcription of text messages for overseas clients or customers.
What do you dislike most about this product?
Although it appears like porting to Google Voice is completely free, the entire process will cost you money, and it is also extremely chaotic and complex.
What recommendations would you give to someone considering this product?
If you are a person who is busy and usually on the call, it will cut down your monthly phone bill cost, you can use it on almost all devices, it is free of cost and the ease with extra and advanced features is your cherry on the top.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Jeremy C.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted May 2022
Great product but licensing costs could be an issu
Likeliness to Recommend
What differentiates Google Voice from other similar products?
From my experience, there was nothing in particular that positively differentiated this suite from any other that we had considered. In fact the differentiator may be that for us it was quite ordinary and uninspiring.
What is your favorite aspect of this product?
Quality and encryption of calling was faultless. User interface was relatively basic but at the same time totally intuitive and simple to use.
What do you dislike most about this product?
Pricing plan: licensing costs could be an issue for adopters. At a time when fixed line and mobile lines are ubiquitous, I struggle to see the justification for additional costs for this suite which, while it does its job perfectly well, doesn't necessarily inspire with features and innovations.
What recommendations would you give to someone considering this product?
Thoroughly evaluate the functionality of this product and examine the potential outlay and ROI for deploying it as key factors for adoption.
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Cons
- Inhibits Innovation
- Slower Product Innovation
- Under Delivered
