What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Steven S.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Excellent Business Phone Line
Likeliness to Recommend
What differentiates Google Voice from other similar products?
You can set up multiple "greetings" for if you are open, after hours, out of town, or anything, and select which one you want to be active. I also really like the ability to receive an emailed transcript of the voicemail. I can listen to it or read it.
What is your favorite aspect of this product?
I use this as my business line since I work from home and only have a cell phone. But now I am able to have an office line to receive phone calls and texts at no extra cost. The transcript feature is really nice, so if anyone leaves a voice message, I also receive an email with a written transcript. It doesn't always make sense but it is nice to see the email first if I can't get to listening to the message for a while.
What do you dislike most about this product?
For what I need it for and how I use it as a business phone, I have not run into any problems or things I don't like.
What recommendations would you give to someone considering this product?
Test it out for yourself. I would try Google Voice before paying for a service that will do the same thing but will take your money for it.
Pros
- Reliable
- Trustworthy
- Security Protects
- Helps Innovate
Anuja C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Review of Google voice.
Likeliness to Recommend
What differentiates Google Voice from other similar products?
google help to manage different mobile number into one application where we can see incoming call and send SMS from this application.
What is your favorite aspect of this product?
This application is very easy to use and we can easily manage different mobile numbers.
What do you dislike most about this product?
I don't dislike it because it an amazing application it self.
What recommendations would you give to someone considering this product?
if you have different mobile number this application will help you to bring all number together.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Jacob W.
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Great free product
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Its just a really solid and useful free product
What is your favorite aspect of this product?
Being able to make a new phone number for business colleagues in 3 minutes and make calls/texts with zero fees is a real gamechanger
What do you dislike most about this product?
I wish i could have 2FA on the login, but seems that only works if you also want 2FA for your google account (which i dont want) On company level I am not a fan of Google
What recommendations would you give to someone considering this product?
Skype is better, but to have free number easy to use is worth checking out Google Voice for!
