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Google

Google Voice

Composite Score

8.9 /10

CX Score

9.2 /10

126 Reviews Write a Review

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Performance Enhancing
Saves Time
Trustworthy

Feature Ratings

Average 84

Communications

Mobility

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Audio Transcription

Analytics Reporting

Centralized Management Portal

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Google Voice Reviews

Oswald R.

Role: Information Technology
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Great service. It is a lifeline for many people.

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Stability and price. It is free, and it works.

What is your favorite aspect of this product?

Voice transcription to text.

What do you dislike most about this product?

That you must have an existing, real phone # to use the service. Also, text message sent to the phone # always show a different number than the sending telephone number.

What recommendations would you give to someone considering this product?

Use it. It is good, when you do not want to advertise you actual phone # to people.

Pros

Reliable
Unique Features
Saves Time
Acts with Integrity

Nancy M.

Role: Public Sector
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

An excellent choice!

Likeliness to Recommend

7 /10

What differentiates Google Voice from other similar products?

Google Voice is great when it comes to calls, text messaging and also voicemail. It is convenient and simple to use. I am able use an anonymous number without being charged an enormous fee, like so many other products out there do nowadays.

What is your favorite aspect of this product?

It is easy to set up and is free. There is really nothing difficult or confusing about it at all.

What do you dislike most about this product?

Google voice can easily miss calls if you have an unreliable internet connection. It works through your internet.

What recommendations would you give to someone considering this product?

Safe product, user friendly and definitely worth giving a try!

Pros

Efficient Service
Effective Service
Client Friendly Policies
Continually Improving Product

Latest Research

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Google Voice Ratings

91 Likeliness to Recommend

2 Since last award

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

Oswald R.

Great service. It is a lifeline for many people.

Likeliness to Recommend

Pros

Nancy M.

An excellent choice!

Likeliness to Recommend

Pros

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Title

2
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1
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Feature Ratings

Communications

Mobility

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Audio Transcription

Analytics Reporting

Centralized Management Portal

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement